Vue Cinema Plymouth — Local services in Plymouth

We are now pensioners and enjoy going to the cinema more and more. Unfortunately our last visit was spoilt by the new reclining chairs. They seem to be designed to fit the tallest and widest people. Being fairly standard height and weight one would think they would be comfortable but we both suffered getting comfortable which distracted to the film we were watchying which was Cats. The back and leg recliners do not work independently and with the seats being suited for a tall person you need a cushion to fill the gap so your legs can rest on the floor but even then your head cannot be supported. Not everyone can watch in the reclined position and as there are no alternative those of us outside of your research group are suffering. I would suggest you listen to the reviews and start catering for those of us who prefer options of how to sit in the cinemas. We will have to think twice before booking to go to the cinema if it’s going to be an uncomfortable few hours. I know I am not alone...the whole cinema was a flurry of bobbing heads and constant movement of the seats.....a sure sign that they were struggling to get comfy. I ended up as a 67 year old bringing both knees up with feet resting on the seat and wrapping my arms around them to support my back a rest of my body during the film. ODD but I had no alternative. Reported this on exit and the assistant was unaware as he had not used the seats. Suggest you have a trial group of all ages from your regular customers and include your staff in this also. You may need to start offering/selling back and neck cushions.

THE DATE IS NOW MARCH 4th and we have been to the vue again. Ready with an extra cardigan to prop me up. We sat in the middle rows unlike the last time when we normally sit in the very back row. THE SEATS are so much smaller and I have to say exceptionally comfortable.

Still confused as the website and the staff still insist they are the same size. How come they don’t know that there are some larger seats available and where they are situated. They are bigger and possibly they are all the ones at the back of the room.???

The website still say there is VIP seating but there is none..... also child’s seats... TIME to UPDATE the website so we know what seats we are...

The new seats are terrible. My long awaited booking to see Madama Butterfly at the Vue cinema last night was ruined by the incredibly uncomfortable new reclining seats. Having chosen VIP seats in row L in the old layout, which were both aisle seats and from a lot of experience over the last few years at an ideal distance from the screen, I was unimpressed that the management had placed me in row D of the refurbished screen which was much too close. A manager did find seats further back after I complained, amidst some chaos as some people were also unaware of the changes and appeared unhappy with their reallocated seats.

However it is the new seats themselves which meant that I had to leave within half an hour of arriving. As they do not go completely upright, I found myself looking down at the screen at an unnatural angle if I rested back on the seat, thus forcing me to sit forward and not relaxed at all. Reclining made it even worse. The old VIP seats allowed you to sit up in a natural position with the neck relaxed and not looking at your feet. I ended up last night with a pain in the shoulder. My wife found that the seat padding under the thigh stopped her resting her feet on the floor comfortably. These new seats are definitely inferior to the old VIP seating. They may suit a young audience, but I cannot see how someone who has reclined the seat could possibly consume the available snacks in comfort, and do not appreciate being forced to look down my nose at the screen.

If I could give no...

I took my 10 yr old to the mystery film a week ago, I rang up Vue + specifically asked if the film would be suitable for a ten yr old boy. they didn't know what it was but said the 12a rating meant it would. the film turned out to be The Creator + and was not suitable, v grim + distopian. a group of teenagers were made to leave the cinema as they had become bored + began playing on their phones. we knew nothing about getting our money back if we left in the first 20 minutes, no one advised us about this either at the venue or during my call. I have since read that Plymouth Vue think viewers appreciate the suspense of not knowing what they're going to see + the mystery aspect is "popular" getting good audiences. the film was in a big screen and I wd estimate there may have been 20 people, fewer when the teenagers were evicted. It didn't seem a popular event. the trailers clained to be "appropriate to the rating of this film" yet one was The Exorcist 2, a film that few in a 12a audience would be able to attend anyway, + my 10 yr old found even the trailer upsetting + disconcerting. we go to the cinema once or twice a month + have never had a bad experience like this before. it now seems ludicrous to me that people are expected to pay money for a film they have no idea they will want to see to the finish, + from the paucity of the audience it wd seem to me no one wants to chance it. we won't, a...