Leonardo Hotel Plymouth — Hotel in Plymouth

Worst hotel we have ever stayed in! We were hear for two nights on a 23 day group tour of UK and we are retired frequent travelers so we usually don’t complain about minor issues or inconveniences but this one was inexcusable. We were initially delighted with the spacious room. ||But then in the morning, I went to take a shower. Luckily, I was standing outside the tub to turn the water on and adjust in before stepping in, when the shower head and two metal couplings shot off the wall like bullets out of a gun. If I had been in the shower, the three metal projectiles would have hit me in the face or head. The noise was so loud, my husband burst into the bathroom in alarm! ||This was our second two night stay in a Leonardo hotel and we had to change rooms in the last one because the shower was cycling scalding hot, ice cold and zero water pressure at 5 second intervals so this time, we had enough! ||My husband managed to get the shower head basically attached enough for us to have a rudimentary wash but no way to wash our hair, and it flooded the bathroom terribly. We are on a tour so we had a schedule to keep. ||We went to the front desk to report the problem. My husband is normally a very kind and sweet man, but he was irate at this point. I had nearly been seriously injured so he wasn’t polite when he brought the shower head and couplings to the front desk. The desk staff were young and clueless about dealing with an angry customer. They basically said they would take care of it and we left for our tour.||Six hours later we returned to find our room untouched,still missing the shower head and couplings. We went down to the lobby and asked to speak to the manager. The same young man from this morning came over and indicated he was the manager. He explained the hotel does not have maintenance on the weekend and said the only thing he could do is change our room. He indicated he would have tried to fix it himself but he wasn’t trained. Thank goodness he didn’t or someone could have gotten seriously hurt! We asked why he didn’t tell us about the lack of maintenance staff when we spoke to him that morning and he said he didn’t know there were no maintenance on weekends, when we spoke to him that morning. The manager has no clue of maintenance schedules?||He finally agreed to “upgrade” us to an Executive Suite. The sign on the room door said Executive Suite but it was on the same floor as our previous room and was identical in size and furnishings. The only difference was this room had a small fridge and a coffee maker. We did not need either of these so no real consolation. ||To add insult to injury, the AC didn’t work so we had to sleep with the windows open and enjoy the sounds of street traffic and drunken arguments until about 4:00 am! Then on to the shower, which leaked horribly at the wall joint, reducing water pressure by 50% and flooding the bathroom again. Most of our travel companions has similar complaints about shower heads leaking, toilets not flushing etc. ||Bottom line, this hotel needs to reevaluate it’s plumbing model and management training if it hopes to consider itself to be a competitive hotel chain. I know, I will no longer consider travel tours that use this chain and my email to Cosmos Travel on their use of this chain will be longer than this review tirade. ||Never...

I stayed at the Jury's Inn for 5 nights at the beginning of July with my best friend. The experience was overall quite disappointing. I wouldn't go back there and I would recommend you to stay with one of the lovely local Inns that are all around the harbour and coastline, not at the Jury's Inn. Here are my reasons: The WiFi keeps breaking off. I did a speed test, they give you 3mps download and 0.42 upload. Not suitable for anything, really. Streaming something or even just using social media was impossible. I had an important interview and asked the staff whether I could use one of the conference rooms for it as the WiFi in my room was so terrible. They said no (even though the reception person told me that most conference rooms would be empty) and instead offered me to use the lobby, which is always busy and not acceptable to have an interview in. I ended up using my data and did the interview in my room. Breakfast was a complete disaster. Due to covid safety measures, it's obviously different to the normal hotel breakfast one would expect which is completely fine. However, the way they provided breakfast was a bit of a joke. They put a bag that includes a juice, a yoghurt, a pain au chocolate and a cereal bar outside your door at 6am. If you're having a lie in you will therefore get warm yoghurt, warm juice and a mediocre cereal bar. There is also the option to go downstairs where the usual breakfast area is. There, you can pick up a 'breakfast bap' which is a roll with egg, hashbrowns, bacon and sausage. Sounds nice, you think? Could be, however, you can only choose two of the options and you can't have seconds, which is crazy as obviously if it was a buffet you could eat as much as you wanted. Sometimes the breakfast servers are nice and allow you to get all of the options to go in your bap, but you have to get lucky. The most annoying thing though? You are not allowed to eat it in the breakfast area. My friend and I sat down in the dining area (all the tables were set and distanced) and started eating only to be told that we couldn't sit there due to covid. But that didn't make any sense as restaurants were already open again during the time. When we mentioned that, they said it was because the tables hadn't been disinfected (even though they were set) and we got told that we could sit in the lobby. The lobby has two seating areas and is not disinfected every time someone gets up from them. We literally ate our breakfast with a stranger's mask lying on the other side of the table. Most cleaning, room service and even some reception staff were wearing their mask just over their mouth, not covering their noses. Our room had a little bay window type space behind the TV where we sat so we wouldn't have to have breakfast in bed. That was a bad decision though as the space had clearly not been cleaned in months and we got dust everywhere.

The only two good things I can say about the Jury's Inn in Plymouth is that the location is nice and that some of the staff were lovely. However, I would really recommend you stay somewhere else in Plymouth, we saw lots of nice little places on...

The good points - the location if you need the harbour and local businesses, the bed was nice and soft extremely comfortable (one of the best I've come across in this hotel price-range) and, thank goodness, there was no loud music at the breakfast buffet. ||The room was reasonable: a bit cramped but, unlike the photo, no lamp stand which made it impossible to read in the one provided armchair. Some of us do read before we go to bed, not after! The view was of a small rather sordid alley, but that might be better than the rather noisier main road and, a welcome surprise, we could open the window to get fresh air rather than rely on the all-too-common sealed-room air-conditioning of most hotels. Definitely a plus for us. ||Insulation between the rooms a little on the cheap side: we had to ask those in the neighbouring room to turn their music down (but they were great about it). No worse though than most of the hotels of this era.||Service generally OK but there is no automatic room-service: if you want more biscuits, coffee or tea during your stay, don't expect them to be resupplied without asking or making a trip to reception.||Now the bad point. First of the three evenings we were there the restaurant and bar had closed because of "staff shortages". Second evening we went out. Third and last night we decided to eat in (bit drizzly outside) attracted by the fact that the bar food area (the restaurant was closed) did not have loud music and was relatively quiet overall. ||We ordered 1 pizza and 1 pie. Waiter then came back and said we could only have 1 pie as that was all that was left. We pointed out we had only ordered 1 pie. Waiter went away. Waiter then came back and said that the 1 pie had already been ordered by somebody else. We changed the pie order to a burger. Because of this delay, the pizza - which had already been cooked - arrived before the burger. In fact, the burger order took so long, my companion had finished the pizza before the burger arrived and then had to wait for me to eat. When the burger came, it was awful. Cooked to a cinder and almost inedible. If we hadn't been waiting so long already I would have sent it back and asked for another. ||We had been given a 10% discount voucher for one order of "food and drink during our stay". We ordered the food first - then decided on the drinks. We were refused the 10% off on the drinks on the grounds that it was a "second order". Presumably if we had ordered a dessert, that would have been "another order" and refused as well. As it was we decided to have neither drinks not dessert. ||An unpleasant and un-customer-friendly experience. ||Our recommendation: OK as a central business hotel for a few nights. Not somewhere for a week's holiday and do not use the bar/restaurant for food. There appear to be many other eating places around, which might have better food and better...