JCPenney — Local services in Abilene

I'm very disappointed with today's Black Friday event at the Abilene Mall. Apparently at this location all the customers are supposed to enter through the salon entrance before 8:00 a.m. (when the mall doors open) on Black Friday. However the signs on the exterior outside doors and the mall doors shows JCPenney's is open at 5:00 a.m., NOWHERE did it mention to use the salon entrance! I was there at 7:20 a.m. trying to get in using the mall entrance and the exterior doors that I knew of. I saw the signs on the door that read 5:00 a.m. opening, I saw customers in the store shopping, I actually even knocked on the doors and yet I could not get into the store, all the doors I tried were locked. I called JCPenney's Abilene store and was not able to get ahold of anyone twice. On the third call I was able to get a hold of the salon, they let me know I had to go through their entrance and the cash coupons were gone. By that time it was almost 8:00 a.m. I was sitting out in the mall and the manager opened up the doors. I talked with the manager and asked him where on the door signs does it say to go to the salon entrance to shop at JCPenney's before the mall opens up? I told him I had been here since 7:20 a.m. I was outside reading the signs were JCPenney's was open at 5:00 a.m., saw the customers shopping inside and the doors were locked. I came inside the mall read the sign and the doors were locked. He told me everybody knew to go to the salon entrance. I told him that there were people trying to get in, they read the sign, the doors were locked and they left. I told him it would be helpful in the future if he could put the information on the doors signs about using the salon entrance before the mall opens up. He said he's never had any complaints before. I told him this is bad for business. I told him maybe you don't care, but it would be helpful to have that information on the sign! I asked him if it was the same procedure using the salon door last year? And he said yes.

It's interesting to me that if everyone knew to use the salon door, then why did I see people trying to get into JCPenney's only to find out the doors were locked? Those potential customers walked away.

I did buy one item. While I was in the checkout lane, the lady in front of me was talking to the cashier. She was discussing the same issue with no information about the salon entrance before the Mall opened up on the door signs. The cashier was saying she was sorry. It's a shame you have a manager that doesn't CARE enough to put all of the shopping hour information on the door signs. It's a DOWNRIGHT Shame that you have a manager that from his blatant defiance of your mission statement causes an employee to apologize for something that he should have taken care of! My question to you owner or representing the owner is: Do you care enough about the potential customers and employees that work there or are you going to continue to employ a...

We have always shopped at JCPenney's through the years and they have been really good to my family but today I have realized I was blind. My 17-year-old son got his first job there and he was doing amazing. He was at work on time ,he went to work when they asked him to fill in when someone called in and he also was noticed as a good employee and got recognized about 2 weeks ago. It's crazy how things change so fast. My son goes to work today at 12:00 can I get a call at 1:00 to ask me to come pick him up because they just fired him. Now you won't believe why here's the crazy thing all the other employees were doing the same thing giving coupons to customers at the checkout. So my advice to everybody I wouldn't let JCPenney's be their first job because they treat their employees badly. JCPenney's in Abilene Texas is a business that likes to tear down teenagers self-esteem and today in our society many teenagers go through a lot of depression so if you want your teenager to have a good experience at work and a job to teach them how to work instead of fireing them so quickly you need to make them aware of this information so they can have a great start in...

I shopped in the jewelry dept in Abilene, TX on 6/14/23. I was searching for a necklace for my mom so she can place the pendant that holds my sister’s ashes on a sturdy, pretty necklace. We were helped by Joe Welsh. He was super helpful and friendly in allowing mom to try on the jewelry and informing us of the deals JC Penney had, helped me get a new JCP Credit card because my old one had turned off due to inactivity. I was so pleased and excited about the purchase and customer service that i had forgotten my temporary credit card at the counter! I took my mom to her dr appt then we went back to shop! :) I didn’t even realize that I didn’t have my temporary CC. Joe saw me at checkout, approached me and asked my name before handing over the temporary Credit card. I appreciate that he was cautious in this & honest! My entire interaction with Joe Welsh was pleasant and appreciated! I was wanting to leave a review but realized my access code for survey was only valid for 10 days :( . I have been so busy working 12 hr shifts as an RN in the ER and finally have a day off now to catch up on things. God Bless JCP for hiring good, helpful, honest employees & God...