Ulta Beauty — Local services in Abilene

This review is for the salon. I have given myself a few days to see if I would be less upset, and if anything I’m more upset. I’ve cried many tears. I don’t want to call the stylist out my name, but I will tell the story.

So I made appointment, came in and I told the stylist I wanted a few layers and at the very end of the layers to do a small razor cut, just at the tips only! So what this does for my hair is it helps it to kind of flip up on its own or easier without much effort. I will add that I have one hand, so ease of styling is essential for me. She immediately made a face and said oh no that’s not good for your hair. I don’t wanna do that. She said I can do the same thing with shears Is that OK?? I said well, I don’t guess I have much of a choice. By her reaction, I felt so stupid that I even asked for this haircut. She then proceeds to tell me how bad that is for my hair and I might get split ends. I have been getting this cut for many, many years and it’s always been perfect for me. I knew that anytime somebody tries to use shears on me in the manner in which she was speaking would terribly thin out my hair and that’s exactly what happened.

I told her that my hair had grown out quite a bit and that I wanted it just passed my shoulders when dry. She said, “so you went long layers?” To which I said yes! She said that she understood this, and I showed her with my fingers where I wanted it. She then proceeds to cut my hair. After a few minutes, I had to ask her, do I not get a wash with the service? She replied that yes I get the full service. She continued to cut my hair for another couple of minutes and then she took me for the wash. In 40 years of getting my haircut, I’ve never once had someone cut my hair dry and then go wash it and then finish cutting it. I don’t think she had any intention of ever taking me to go get it washed.

As she was cutting it, she was taking the shears and thinning it out with the shears. I wanted to cry then, But we’re in too deep at this point, so what do I do? She’s already cut off way too much and completely thinned out my hair! So I’m hoping maybe it will be ok. She blow dry it, It’s of course, not flipping out like it should, even with her styling it. I leave Ulta pay $57 and that leaves me at today.

It’s been three days and it’s the worst thing I’ve ever had. She knew that she didn’t do a good job and told me that I could come back within a week and she would fix it if I wasn’t happy. But, she’s already cut it all off and then it completely thinned it out. How are you going to fix this? There is absolutely no way to fix it! I am stuck with this. I intentionally grew my hair out to get this hairstyle that I wanted, It took me over an year and now it’s all gone.

I’ve been going to Ulta for the past few years and been paying their crazy high prices for a haircut because I usually get basically what I ask for.

I knew when the young lady seemed offended at what I asked where I should’ve got up and left right then. She made me feel like I was stupid because that’s the haircut I was asking for. So my advice is that anytime somebody makes you feel stupid. getting the haircut that you want get up right then.

I’m enclosing pictures of what I asked for, vs what I received. My profile picture is how my hair looks from the front when done correctly. But it’s a little shorter in my profile picture. I wanted it longer than that, but still...

It was a freaky Friday...I just didn’t know how freaky it was going to get.

Like most women I want to be chic and cool. Like the girls and guys on the instas and the YouTubes. So when you want something high class in the beauty realm often times Ulta will come to mind. I mean, they have it ALL. If you want to be pretty, just walk in there grab your war paint and carry on! So when I was thinking of making a dramatic cut to my hair I really thought hard on where would be the perfect place to go.

Now we live in Abilene...so glitz and glam isn’t readily available on every corner. So having an Ulta here is as luxurious as the north Walmart. It makes us happy to have something special in this dust bowl.

I’ve had my hair cut here before and it hasn’t been bad. A little overpriced in my book but I’m the kinda girl who thinks $12 is too much for a bottle of wine. 🤷🏽‍♀️

So let’s jump to the incident. First and foremost I don’t make a habit of judging people by appearance. So when I saw my hairdresser I wasn’t put off my the excessive facial piercings and the extreme hair color as I think expressing yourself through your appearance is highly recommended. Let’s just say she had a very Bellatrix vibe. You go girl.

What made me nervous was that she was nervous. I didn’t feel like there was any reason why we were both nervous? Why was she nervous? She was very upbeat and happy but also had this strange concerned look on her face as she was slicing and dicing my hair. Did I mention this made me nervous?

Let’s fast forward to an hour and 10 mins of hair cutting. One of our conversations went as such:

Bellatrix: Do you see anything you want me to fix? Me: um there’s a chunk of hair you missed here. (Points to strand) Bellatrix: oops. Me: (concerned)

She started cutting away on that one side and when she was finished she stood behind me and now I had two different length sides. So she tilted my head slightly to one side to even them out. Brilliant really...

Mind you at this point my hair cut was closing in on 2 hours long. The store had closed, and someone was patently waiting for this drawn out appointment to come to an end. And I think both Bellatrix and I had come to the agreement that she should put down the scissors and go home. It seemed to be a long day for both of us.

I paid, tipped, and left. After all she did try her hardest to get the cut right. I just didn’t think she had the experience/education to make it work. It happens to the best of us.

When I got home I styled my hair like I normally do and that’s when it hit me. Bellatrix bamboozled me. It was worse than I thought. There were many things that came to mind...did she close her eyes and use the force to cut my hair? Was I attacked by a group of wild animals on the way home? Did she learn her technique from watching Edward Scissorhands? I was mad but the whole situation was kind of comical. So as any person in 2019 I went to social media for advice. The response was what I expected it to be. Uplifting words and confused comments I even had a meme made for me.

In conclusion I was determined that I was just gonna walk back in there and ask for the ol’ Haircuto Reparo. But decided maybe to head back to another hair salon called Avanti. They hooked these strands up!

In conclusion, I have heard there are great stylists at Ulta. And honestly I’d love to give a better review. Maybe Bellatrix just missed the...

Okay soooooooooooo...... I don’t usually complain but I have to complain about the salon I never ask much of my stylist either and I am usually very flexible on my hair I’m not much of a complainer either........ however I spent 5 hours at the salon to have my hair fixed and to go to more of a natural look well something that was only suppose to take 2 to 2.5 hours took 5 hours well I was only suppose to be charged 240$ I was charged $500 dollars. I was lied to and taken advantage of and I will never return to the salon portion of the store my make-up I know what I like and I’ll go into there for that. BUT, that’s it. The girl did do an amazing job but she lied not only about the price but how long it was going to take I’m pregnant and need to be able to find a job after my baby that’s why I intended of getting my hair fixed...and so I needed to get my hair fixed and not look so raggedy but I can’t afford $500 ever again also I’ve never once been charged $500 for my hair to get fixed so she really screwed me over and took advantage on top of it all she didn’t give all her attention to me wasn’t focused on me and my hair.. the other stylist kept asking if she had time to do cuts so instead of paying attention to my hair she went and cut others hair I’m sorry but when you are with a client don’t you think they should stick with that one client?... again do not go to the salon! And ask for a color correction because they will bamboozle you out of your money! Such a shame can’t wait to find a...