Joe Muggs — Restaurant in Abilene

My wife and I were at this coffee shop on September 25th 2025 7:45 pm. And the young lady working there had an ugly additude. Her name was Mae . We ordered our coffee and we sat down then some other lady who was already there went up to the counter and ordered another coffee and Mae decided to work on hers and gave it to her then this other couple walked in ordered and they got there's as well while all along we waited. As I tried to talk to her about it she had that I don't care additude so I asked to speak to her manager and she then said for us to just wait. When her manager showed up which I didn't get her name. I told her what had happened and also said that I didn't want her to get fired she then made it cleared that wouldn't happen. She just said she'd talk to her because she was only 16 and that firing her was not an option. Even though that's not what I wanted to happen. But it was just how she went about it. I then told her I own my own business as well and would never treat any of my customers that way. She then said that's how this new generation is. Well maybe if that's the case maybe this young lady needs a change of career. Because obviously customer service is not for her......

This business has always taken longer than average to serve customers. Sometimes they don't come out from behind the wall at all to see if there are customers. Sometimes during stated business hours the shop is closed. I asked if we could get some coffee, and the worker said it would be awhile, "I am actively doing things." Another time, two employees, a supervisor and a regular worker, discussed personnel matters for 30 minutes, loudly, in front of guests - who's scheduled when, who quit, who was fired, when the employee was unable to work, who should be fired, etc. We didn't get any coffee that day. I am thinking these problems are the result of policies, not...

In my search for coffee in Abilene, this seems to have ended up my defacto choice at least until the movers deliver my stuff. Joe Muggs (inside Books-A-Million in the Mall of Abilene) is the best coffee that I've had in town.The staff (which apparently rotates from regular bookstore staff) has been friendly and made an excellent latte both times I have been there, and the other coffees were quite good as well (according to the fiancee). The fact they aren't dedicated baristas is a bit concerning, because potentially you could get a bad cup from someone who didn't care, but it hasn't...