Planet Fitness — Local services in Abington Township

I just tried this place recently since I have a membership which allows me to go to different locations, if I desire. The "Planet Fitness" corporate office sent out a notification that beginning August 1st they would require members to wear masks at their facilities. That's fine, I certainly understand that. The Willow Grove site decided on its own that they would require that PRIOR to August 1st, WITHOUT any notification on its webpage. This demonstrates nothing but contempt and apathy toward its customers to formulate something out of thin air and leave it up to the members to discover this only upon arrival - not to mention laziness. This is 2020....how hard is it to put a notation on your webpage?

Naturally, "Planet Fitness" corporate does its level best to avoid having to deal with any customer complaints, so they sent any e-mails to the branch your having a problem with. What's wrong with this picture?? They refer my complaint to the Willow Grove "Leadership Team" when my complaint is ABOUT THE WILLOW GROVE "LEADERSHIP TEAM!" I get a call from them and do you think for a minute that they're holding themselves accountable? Not a chance! Deflect, deflect, deflect, deflect....."Does that address your concern, sir?" No, it doesn't! There's no one from their corporate office calling them, reprimanding them, and saying, "You have no business treating your clients like that." So it goes unaddressed and since there's no conscience on their part, they don't care. It's on to the next thing without even raising an...

I have been a regular planet fitness member at this location and always have been abiding by the policies and rules which can be seconded by the employees who have been there regularly. Today Sunday I went to the gym and my 13 yrs old son accompanied me who has been also regular coming to gym with me as he has free membership pass by his school Today there was an employee named Mike whom I have never seen ever since I joined this club My Son’s gym pass had expired few days ago and we weren’t aware of it till today I told him that he accompanied me from home to gym and weren’t aware of his pass expiration and if he could just allow him today only to come with me . This Guy was very rude and demeaning saying that it is policy that he can’t go and either you pay $20 for a day or upgrade your pass or he just wait outside . Playing in the name of policy and being racist and demeaning is easy for such ppl . I requested him a couple of times and then I just made my son wait outside who is just a young kid I have never ever had any such experience in the past with employees here and all have always been very respectful and nice except this guy Mike ! Being planet fitness member I would request the management and admin that such ppl should not be behind the desk dealing...

I recently visited the Planet Fitness located at 2534 Moreland Rd, Willow Grove, PA 19090, and had an excellent experience. The facility is clean, well-maintained, and offers a welcoming environment for all fitness levels.

The equipment is top-notch and plentiful, ensuring that I never had to wait to use a machine. The gym is spacious and well-organized, making it easy to navigate between different workout areas.

The staff is incredibly friendly and helpful. They greeted me with a smile upon arrival and were always available to assist with any questions or concerns I had. Their professionalism and dedication to maintaining a positive atmosphere truly stand out.

Additionally, the locker rooms are clean and provide ample space for changing and storing belongings. The showers are private and well-maintained, offering a comfortable end to a great workout.

Overall, my experience at this Planet Fitness location was outstanding. I highly recommend it to anyone looking for a reliable and enjoyable place to work out in the...