FDC Corporate Office — Local services in Addison

Result of an awful meal at McKinney Ave.

Update: It has been 3 business days since the owner's response, which I responded to immediately via their email address.

Fogo de Chao's response: nothing.

In public, they say "It's concerning to hear about..." and "We strive to provide our guests...".

But their actual view of their customers is shown not by what they say, but by what they do. They got a PR firm to send a generic reply, while doing nothing.

Is Fogo the next chain to go Ch. 11? I have been to this location many times. On this visit it showed all the signs of last ditch desparate cost-cutting.

We arrived timely for our reservation to find several groups of people waiting in the lobby for seating. Nobody at the from desk.

Why?

A girl from the (empty) bar slouched by, ignoring eye contact like a life-member of the flight attendants union. She stared aimelessy at a wall of wine bottels in a showcase and then came back in our direction. This time, I nailed her gaze. "Er, you being helped?" she asked, the painfulness of providing assistance evident in her face. I gave ger our details and she meddled with the POS device before telling us that somebody would be out to help us.

Why did she not welcome guests? They are humanoid pay checks.

The front desk girl eventually appeared. Everything she said came out as a clipped mumble. I wasn't sure what it was said but I know she was the second person not to welcome us. As I finally interpolated, they were getting our table ready.

Why had she been approved to do the Maitre'd job without any training? Who was the manager who did this?

I bet you if you go by tomorrow she will be the same person there and without a nanosecond's additional training. To Fogo corporate there is no problem.

It was ten minutes late that we were seated, but why the queue? When I tried to get a 5:30pm appointment on OpenTable the slot was sold out. The restaurant has as good or better queue IT then the customer. Why they had not added someone to the front desk? Why was the girl with that role apparently untrained for that role? That is usually their last chance to create a first impression. Yet here were two employees who had apparemntly not been trained in the most basic requirements of hospitality.

The GM was off, so my request to speak to him was passed off to "a manager", a guy who seemed to have the same lack of hospitality training as the other staff. He asked ME what I wanted to remedy these service problems.

Has anyone at Fogo corporate heard of Danny Meyer? Or read his book.

There were service issues throughout the meal, the point shoulld be clear by now, and something of an effort to fix them by flattering us.

But the basic problem is that Fogo corporate is cutting staff to reduce expenses. It is now below the bome to the point where Fogo can no longer consider itself an upscale churrascaria. There are more alternatives than ever, so I shall...

I had bad service overall and I have been trying to get a hold of corporate. Left a message and an email. It’s been 5 days and no response from anyone. I feel that $600 was a waste going towards this place. Since there were children in our party, we were treated differently. It makes me cry that this day should have been memorable but...

HUNTER, gave a great experience to our group of 12. Very pleasant and attentive to our needs at all times. Thank you Hunter, we...