Fuzz Lab Craft Store.Dallas — Attraction in Addison

Disclaimer this is my review for last night on September 14. This is my second time at Fuzz Lab at this exact location so I know how it works and how my experience was questionable last night. I also booked this session for five people days in advance.

I waited for approximately 1.5 hour in line to get my rug shaved. This included about 4 people ahead of me. Honestly it appeared the employees shaving the rugs to be taking their time as it was about 30 mins shaving per rug which was unlike my first time there . After the employee spent about 20 mins shaving my rug I arrived home to find out she knicked the yarn down to expose the fabric underneath. This is a bit disappointing as I had spent my time creating, waiting for them to clean my rug, and money to have the canvas fabric exposed as the final result. I did have this event planned as a birthday celebration and I invited my four friends. I was very embarrassed and apologetic to them as some had to wait even longer than me to get their rug shaved. (Mind you we had completed the rug within the allotted 3 hrs before having to wait in line) Also, while my friend was waiting for her rug she noticed the girl with lip piercings taking selfies and scrolling on her phone while there was still a line. My friend had to inform her there were two other customers waiting so that they may be attended to. Mind you this was already after closing hours. The employees working on the rug were a girl with bangs and lip piercings, a girl with an eyebrow piercing, and a girl with long dark brown hair who I believed may have been training. Lastly, I am aware I signed a waiver but my suggestion is to have the hot glue guns changed out every so often because although I was careful not touching the glue I did get some on my thumb causing a keloid blister to form right away who is considered a first degree burn. This is a suggestion as it may be an issue in the future for another customer.

Again disclaimer this review is for last night especially those responsible for the shaving due to poor work ethic and manners. I have been here before and it was not like this. I had a great experience. Everyone who worked that day I went back in June was helpful and the shaving of the rug only took about maybe 5 mins. This is why i recommended it to my friends. Lastly, the guy who worked last night was super helpful and he showed great work ethic. I suggest the employees have more training for efficiency and for the girl who took the selfie while the customers were waiting to receive consequences as a learning experience so she can learn manners and strong work ethic.

Again to clarify the store closed at 9 pm but we were there until 10:40 pm waiting for the rugs to be shaved and to check out. I truly feel bad for the last two customers who may have been there close to midnight waiting.

I am not one to speak bad about companies but I need management to be aware of this as I would hate for it to continue and for them to earn a...

I was so excited for this experience and it is getting 2 stars for how fun it was however the experience itself was clunky.

When we arrived at opening we were not greeted and the team seemed overrun with things to do. The lack of staff was a clear indication of things to come.

We were brought to the station to learn the tufting gun. The teacher was incredibly soft spoken and hard to understand. He walked everyone through the work and then let us have at it. However, we quickly learned our lesson wasn’t sufficient as the teacher didn’t explain anything about needed density.

For 3 hours we were then basically left alone. We had one team member check in about 30 minutes in and she gave the tip to thicken up the rug density. We followed this advice. Others who started at our same time had to have their rugs completely supplemented because of the teaching at the top of the lesson.

When we finished we had to grab people to validate completion and then do updates. I had a minor one but lack of supplies delayed it- who runs out of white yarn?. I flagged down for approval again and was directed to the finishing room. The sign on the wall was pointed to and that was it. There were very very dull scissors and lots of hot glue guns sitting all over heated up. With the lack of supervision it seemed dangerous and also confusing. Nobody seemed to adhere to all the steps and were even scolded when an occasional check in occurred.

Finally the shaving of the rugs was very inconsistent. A couple employees were very diligent and thorough but others were very lackluster leaving the rugs uneven and messy looking.

I also think staffing lack of engagement and general understaffing contributed to the amount of children running around. This seemed very dangerous- especially with the frames with carpet spikes on them sitting around uncovered. I feel birthday parties should have more dedicated supervising staff.

All this to say- I loved rug tufting but until Fuzz Lab gets fully staffed and fully engaged, I would recommend going to another crafting place. There are several in...

I pulled up to Fuzz Lab for a surprise date night, and at first, I was hyped. The vibe walking in was great, but that excitement didn’t last long once the training started. My trainer didn’t explain things well at all, and when it was finally my turn to use the tool, he straight-up answered a call from his mom, leaving me hanging with no direction. That pretty much set the tone for the rest of the experience.

Nobody came to check in or offer tips to make things smoother, which would’ve helped a lot. We started around 6:15 PM and didn’t leave until after 10:00 PM. On top of that, cutting the design off the mat was a complete mess, and the scissors were trash—not sharp at all, which made it even more frustrating.

To make matters worse, my design was traced horribly, which completely ruined the final product. The rug I spent hours working on won’t even be displayed because of how bad it turned out. I was really excited to try this for a long time, and it’s honestly disappointing that this was the experience I got.

The staff had zero enthusiasm. Almost everyone seemed annoyed and ready to go home, which made the whole experience feel even less welcoming. The only exception was one kind young lady with really pretty blue hair—she was the only one who seemed like she actually wanted to be there.

To the owner: Y’all really need to screen first-time customers’ designs ahead of time because complicated designs, mixed with zero assistance, make the experience way less enjoyable. A little more guidance and better tools would go a long way in making this place worth the time and money. And speaking of money—this was not a $70 experience. I won’t be coming back or recommending this...