Marc's Stores — Local services in Akron

Shoe department one star is for my service with this clerk.Macys in cusomer service made every effort to get the right information to me. I wanted a pair of sandals but they didnt have my size . I asked the clerk to try another store.She found my size.I asked if they could just ship them to my home.She said yes,as I swiped my card,I read it's free shipping.But the clerk said I have to pay 10 00 for shipping I bought a pair of shoes in the past and it was free ship The clerk charged me for shipping.I went on line that night and saw that shoes over 25$ would be shipped for free.I called customer service to see what the rules really are They confirmed that because my shoes were 40.00 that shipping should be free.It would be nice if the clerks in the store can get educated on when to charge and...

Got charged wrong , Customer service wouldn't fix it and blamed that "customers switch prices some times so we have to go by the price it rings up" , the price was on a shelf!!! They priced it , it was a marcs price label .. She wouldn't fix it and basically brushed me off and then told me to stop taking it out on her over change. I bet if it was her money she wouldn't be so unbothered .. Very unprofessional. I will take my business elsewhere going forward. I couldn't believe it and a manager backed her up about the price saying oh price must have went up but wouldn't even check the shelf to confirm the...

Terrible customer service and management. "Customer service" person Chell has a terrible attitude and annoyed expression like you're a bother. Items priced incorrectly and the manager Jeremy doesn't care. It's just oh well essentially. You can return the items or pay the overpriced cost versus what it's labeled as. Always check your receipt to make sure you aren't over charged! Just terrible experience. I'd rather go to one in a nicer area or just shop Meyer's. At least the service and the overall shopping experience is...