Mi Casa Mexican Restaurant — Restaurant in Akron

Has a very unique feel to the inside. Seems like it was rushed to the max however. Things just out of place especially if your from the industry. It's not purposely done but the little things catch the wandering eye. My job is to notice stuff like that from my employees so it's not personal and I'm in my opinion, very good and or getting better of taking the neutral standpoint and being fair rather than picky and ocd but at the same time it's my duty to hit on the big eye openers or a matter of which others may not see or know but I feel like it's something important and should be addressed. To me health and safety is our main concern and the easiest and hardest controllable factor is other humans as we have felt hard once before.

That being said let's also keep in mind for everyone in the world. A lot of people who work currently (still by any means even close to enough yet especially with the aspect of quality and the pay scale on top of the price of product or goods is just unheard-of if we go back 5 short years. Fry oil jug typically will fill 3/4 of one fryer. What seems to be the normal of amount of fryers themselves would be around 6. So about $450 to fill them and depending on the menu type and business levels, we will say it's pretty steady and has a flow to it daily almost open to close. If lucky there maybe at max 5 days before needing to completely change the oil which would typically be on a rotation constantly moving the oldest to one side so all the fryers will not need new oil daily. Typical places will change after 3 days and that's being generous, keep in mind that they do get filtered and cleaned daily still as well.

5 years before oil was at most $50 and average would be around $38 just to be fair. Prices have today almost tripled in some cases compared to that of 5 years ago. Just think of the crazy increase it's been and stayed at now for the time of COVID. Your mckchicken is not $3.49 or something (idk honestly just saying) now it's making sense maybe? This is with anything you see in the restaurant however. All of the product has increased due to employee shortsges across the world in factories and plants and packing and shipping all the way to reps from different brands. We are turning everything into butter bc the milk is going to go bad based on the amount we can produce compared to consumed. Shortage of supplies everywhere daily. It's hard. Very very hard. This bottom dollar effects the staff and pay and you pay what you can off an entire budget of already sky high everything. How do you make money when your pay is what your making or sometimes less. Food industry tanks everyone should run and be very scared. It's literally everything.

Back to it. Workers probably mostly new and no knowledge of the industry except what they have experienced personally. So be nice to people. They don't know. Or they don't care. It's hard to tell now.

Brings it to here. They tried and the effort was definitely seen. Good people and quick for the most part. Clean up the place and fix the menu kinks. I think you got a winner. Just needs to be loved for a while and get...

UPDATE* Spoke to our waitress, who remained very polite and informed me that sauce was added to meal as opposed to being added as a side. Which wad barely visible as for the rice, it was a bust.

FIRST VISIT My initial experience with Mi Casa occurred when an event my job hosted served food catered by Mi Casa. The food was phenomenal!

The following day, my family and I ordered takeout (in person). The wait staff seemed eager to seat us and remained kind, especially after telling them how I was introduced to their establishment.

I verbally went over my order several times with the waitress to ensure that everything we asked for was, in fact, written on our ticket. She kindly assured me that my order was in tact and that the additional sides were included by showing me the ticket where I was charged nearly $80.00 for these items.

They were really busy and it was late, because I read the order ticket as she was writing it and I'd asked several times if everything was correct,I thanked her and left. However,when I arrived home, no peso, no rice.

I immediately made multiple attempts to call the number listed on Google but received no answer, just a standard message without the option to leave a message.

I will try again tomorrow to see if they own their error and make...

WARNING WARNING WARNING. Do not eat here!

Someone who claims to be a manager (but doesn't know how to do anything!) was EXTREMELY RUDE to both me and my girlfriend. One lady who answers the phone is great, this other girl messes up our food every single time AND refuses to apologize.

We wanted the nachos that come with beef and chicken, but with chorizo INSTEAD OF THE BEEF. Well the first time we pick it up its ALL chorizo, no chicken, no lettuce, no sour cream. We call and the girl claims to be a manager and is the rudest person I've ever dealt with at a restaurant. We go back to pick up the complete order and the girl is VERY rude. Not only is she rude but its wrong again, its all beef and chicken - I don't know why one lady always gets it right and this girl can't comprehend anything. We call back again and she basically blames it on us. Pretty sure she's not a manager, since she wouldn't let me talk to anyone else.

As long as the girl answering the phones at 6:00PM on 12/21/2015 is working we will not be back.

Food was wrong, and burnt and the attitude on this girl...