At Home — Local services in Albuquerque

Mixed reviews of AtHome. On the plus side, there’s always so much stock available for cute and useful household items, that you would normally have to order online or wait to ship. They also have good sales and tons of options available because of the store size. I’ve been coming to AtHome for many years for that reason.

On the downside, they cannot seem to figure out the checkout line procedure, and it changes every time I go into the store. I’ve never seen more than one register open, which means things are usually slow going. I don’t mind waiting except for the fact that the security staff is almost always grumpy and gives conflicting directions on where to stand while you wait. I’ve been told to stand at the back and wait to be called down to a register, I’ve been told to go line up right at the register, I’ve been told to stand in a (different) entry area and wait to be called, a line of customers I was in was yelled at for standing too close too each other and, most recently, I was waiting in line when a security guard pulled a “Line Starts Here” sign out from behind a register, placed it down behind me, and told me to go back around, get in line again, and get behind it.

It’s always such a bizarre and inconsistent experience, and there’s no way of knowing what any guard on any given day is going to want. It’s especially strange since everyone waiting to check out is a paying customer who is trying to give the store their money. Overall, I’d say to come here if you don’t want to wait for Amazon to ship something or need a niche item that other home decor stores don’t sell, but be prepared for someone to yell at you when you try to check out. Otherwise, probably worth going...

As I was enjoying my shopping, I overheard a staff member yell profanity about having to do a task well within her job title to a male coworker and the security guard. Curiosity got the best of me and I started listening and realize that they then were talking about two kids and them hoping that they get hurt and pre-planning on going and confronting the two kids. To which I ask, ( because my kids are around the store looking for bedroom decor), if they are two girls? They say yes and as a mother, I asked why would you say something about a child like that? I found the manager And told her about how her employees were talking about her having to do their job and then brought up what they said about my kids and the manager looked at me in the eyes and said “ I said that about your kids”. As a previous manager in my work experience, I hope you get the proper training and I hope that you become better so your staff can become better. As for the security guard, especially in that area, I would get a new one. She seems to only worry about driving the handicap carts in the store and vaping out front and bullying kids. Needless to say we are sticking to online shopping. This was our first and last experience. And as they told me “I hope you have the night you deserve” do better! Maybe they just were just tired… who knows but it was...

I went in there last week and purchased two clearance umbrellas! I got them home and the lights didn’t work and one of the umbrellas was bent. I returned them today. I went to the exact same box of umbrellas, all marked clearance and found two pinstriped umbrellas, Which, by the way the week before they had four of pinstriped but today two were left . They were marked with an 50% off clearance sticker…the exact same ticket on every clearance umbrella in the box of many umbrellas. When I was checking out the couldn’t find a barcode and called over a manager. This manager insinuated that a customer (I think she meant me) put the clearance sticker on it. I pointed out this is marked with your stores ticket. It’s in a box with other umbrellas all on clearance, and these are the only two in store!! Clearly they’re on clearance! She was so rude. She actually is always rude every time I’ve come in and had to deal with this particular manager. Maybe she should check her cameras to see her customers are not moving stickers around anyway she really did me a favor because truth be told their umbrellas don’t last more than six months! I’m annoyed that she wasted my time while being pretty insulting. Such an agitating experience! I got tired of dealing with her, so I just walked out. I’ll spend my money in a place where the manager...