Chile Addict — Local services in Albuquerque

I can't remember the last time I had such a bad experience TRYING TO DO BUSINESS with a store - online or offline. Apparently you have to be able to walk in before they'll take your money for their products. Their website is not secure, but they don't have a problem if you want to order through it anyway - and they'll tell you to use it knowing you could risk identity theft. You can send multiple emails and they'll tell you they might not check them any time soon (and they don't). You can make multiple phone calls and if they answer and you want to pay over the phone to have an order shipped, you have to send them another email with what you want - which they ignore. They say they'll call you for credit card info after getting your email - that they never open. I assume they pay rent, electric, maybe gas or water and they might have employees or be run by the owner. That usually means bills to pay - operating costs - so getting new customers should be critically important. But it amazes me that The Chile Addict will literally ignore getting new raving fans as a customers who can send them referrals and buy over and over. They just don't seem to care. Is there a line out the door and around the block making them so busy they can't fulfill shipping orders?!? I assume they'd be smart enough to hire another person at that point. They could probably do at least 25-30% more in business if they took it more seriously - AT LEAST. If I could give them no stars I would - because THEY WON'T LET ME DO BUSINESS WITH THEM! Jeeeez. Have you ever seen something as insane as this?!? Apparently they have quite a selection and if I could find what I want elsewhere, I'd have done that long ago. Might as well just take down the website so you eliminate the risk of messing up people's computers and credit cards with an unsecure site. VERY DISSAPPOINTED....

My experience was a positive one. Staff person was very helpful and explained the difference between New Mexico Piñon Coffee brand and Chile Addict’s Coffee Addict brand. Apparently, the former uses flavoring more than real piñon nuts. As explained on the NM Piñon Coffee website this is due to issues with nut allergies and the fluctuations of piñon supply, so they use flavoring to make it more consistent. The staff at Chile Addict said their coffee used more actual piñons in their formula. The store itself couldn’t be more stocked, which sometimes feels a bit overwhelming. However it’s well stocked with many varieties of jarred salsas and other NM goods, such as mugs and t-shirts. I suppose it would be difficult to sample all the salsas, but perhaps it would be nice for the shop to have some open samples of some. They also have jams and peanut brittle with red or green chile. Of course it’s a good place...

Even though the products were dusty and poorly organized this place does have a great selection of products. However the customer service is horrible, I walked around for a couple minutes, found 1 of the 2 things I was looking for then waited for 10 minutes for the person behind the counter to get off phone and when she didn't I walked over to her (I was by the register). I stood there for about a minute or two, the person on the phone looked at me but never said a word to me so I left everything I was going to buy on the counter and walked out. It would have been nice to have gotten a some kind of response like "I will be right with you" or she could have just taken the cash from me and gave me my change without having to end her phone call either way I will not be going back...