GameStop — Local services in Albuquerque

My experience is on the night that StarWars The Fallen order released for preorders. I first called GameStop to make sure I could still pre order and he told me before 6. He then asked me for what system did I want it for. I told him PS4 and he assured me I could come in and preorder as they had many copies. When I got to the counter another gentleman who I had not spoken with asked what I needed and I told him. At this point he seemed to get agitated that I had not pre-ordered it long ago he was very condescending and rude and started to lecture me as If I was a little kid. I explained the reason I didn't was because I was working long hours and didn't have a chance to. He ignored me and continued to tell me off. So I took my receipt and left. When I came back to pick it up for early release I was dealing with another guy whom was really nice. Then the other guy came over and told him this is not a preorder and canceled my free StarWars ticket. I am very upset at my experience at this GameStop and feel he should not have spoken to me in this manner. Ive never had any kind of experience like this anywhere else. I had to stop myself from arguing with him as there were alot of excited people around because early release of Fallen Order and Pokemon. It was not about the movie ticket but his attitude as to why Im writing this. I felt he took it personally that I didn't preorder it a while back. I felt embarrassed yet proud of myself for not losing my cool in the store as I was furious. All other employees there were fantastic...

Went in to purchase a ps4 game. The selection was awful. The kid sat behind desk the whole time on his phone, I guess....Finally I find a game that I think my grandchildren would like, but then this happens: I was asked for ID because you have to be over age 12. I am 60. I asked him really? I have to walk all the way to my car for my ID... Indeed I did! Even though without a lot of imagination It is evident with my gray hair and wrinkles I'm over age 12. Needless to say with my spinal cord injury made it to my car in the north40 to purchase a $14 game. He just lost at least 10 customers. I have 9 grandchildren. He did it to be rude. I'm totally surprised that he has a job. The Owner of this GameStop needs to know how he is treating...

DO NOT SPEND MONEY AT THIS LOCATION. recently I purchased an XBOX Elite series 2 controller priced at $180. After two months of mild usage of the controller I experience a manufacture defect. I spent an extra $50 on the alleged protection plan, which the manage of this location described would replace any manufacture defect free of charge. When I called and spoke to the same manager he told me I would have to purchase a second protection plan at $50 to replace the controller. After spending $230 for one controller to be protected and replaced with no hassle, I’m left with a defective controller and a sour taste in my mouth from spending my money at the wrong business. At all costs,...