Verizon — Local services in Albuquerque

I had a new upgrade on iPhone i needed assistance setting up and transferring data from old iPhone. Was told i could go to store for this assistance. Walking in representative walked up and told him what i needed, this led to a deep sigh the next words were there is a cash up front fee of 30$ dollars. I told him when I called this was never disclosed and he. Couldn’t do anything about the fee I asked for a manager who walk said repeated the same words with the same condescending tone. I said I need to return phone the said it would be 50 restocking fee. I called tech support this guy started out almost as bad until after an hour of assuming I was entering everything into the phone to do the transfer over, he came to the conclusion my new I phone 16 was defective the representative on sat never gave full disclosure regarding a fee to go into store for set up and the store employees were very rude especially the tall young man with his badge turned backwards so his name could not be seen. I can see why there are guards in the store either the poor customer Service the team there provided or provides. I really would like a call back from someone higher than anyone at this store...

They were horrible. The manager would not help us as and made us wait till his other associate was done with another customer. When I went to leave they already had the doors locked. When I pointed out the sign over the doors. THAT READS THESE DOORS ARE TO REMAIN UNLOCKED DURING BUSINESS HOURS. This was at 7:50pm and their sign said that they were open till 8:00pm. The security guard did not like this. I also let him know that it was Illegal. To this he was rude to me told me to get out of his way. When he did open the door and I went to leave he told me to get out and not come back in. When I told him that I was leaving. As I was leaving he kept telling me to leave and not come back in. They then refused to talk to my wife and told her to leave. I will never go back in this store and Verizon is off the list of companies that I will give my money to after this. They also told my wife that the reason we could only Finance 2 phones was because of our credit. We know our credit and we take pride in paying our bills on time if not early. As for these employees closing early is stealing from their company but based on how we were treated I don't think...

Went to this location to help my parents who are in their 70s upgrade some older phones(2014) to some previously used versions I had given them the past year(from 2017). After 2hrs in store and the explanation from both an associate and the location manager they stated the phone we tried to activate on the Verizon service was not supported and would instead need new 3 year contracts and phones for both my parents $$$. We were charged 30.00 plus tax to do a data transfer from my mother's phone to the supposed non compliant phone with no refund given. Only a promised 70.00 credit to the account was offered after we returned to sign up for the new phones on new Verizon contracts. Went to bestbuy(westside) and an employee there was able to move the Verizon service over to the newer(old-2017) phone no problem, with no charge........ no data 30.00 charges and no need to purchase new phones(599.99 each) with new 3 year contracts. My parents have been with Verizon for 18+ years, I am now in the process of looking for a new service provider for them going forward. Way to go on loosing life customers Verizon at this store on san mateo ;) ....