Hobby Lobby — Local services in Alexandria

I did a rain check a few weeks ago didn’t get a call voicemail nothing which was fine I went up there to check on it and they called a lady named Trell to the front. She told me she left a voicemail I told her I didn’t get it she might’ve called the wrong number she proceeded to tell me that she called the right number and left a voicemail I pulled my phone out went to my voicemail and asked what number she called from and told her to show me bc that was all my voicemails. She said she didn’t know but she did call and leave a voicemail I said you probably misdialed she said I’m not gonna argue with you I know I called the right number she then proceeded to tell me that what I had on rain check there was a negative of 561 in the warehouse that they was out of stock so my mom went to where we got the item from last time and they had four on the shelf after this lady stood there and argued with me I love hobby lobby I go there a lot and I’m getting married so I definitely have been going there a lot lady but I won’t go back in the store ever again after today that lady was very rude and out of line! I pulled my phone out to show her I didn’t get a call which would’ve been fine if she hadn’t proceeded to basically call me a liar! I will not be going back after this situation. Then tell me the ware house didn’t even have anymore then my mom checked the shelf and they had 4. 0/10...

Leaving a 1 start review for Sonya for being disrespectful to my wife and myself. My wife asked her if the price was correct on an item she was concerned may have been mislabeled, and after a brief explanation she asked my wife “well do you want to put it back or not” which was the inference. I told her not to worry about it and that we would just pay the price it was labeled. However after that she rang up two IDENTICAL picture frames for different prices because “that’s what the price was” on the frames, I explained that they should be the same price, they were together on the shelf, the exact same color, size, brand and SKU number. She was difficult and in front of all the other customers snarkingly shouted that “she needed a manager because she had a ‘customer complaint’…” completely embarrassed and humiliated us in front of the line….I do not appreciate how she spoke to us or acted. Just blatant rudeness. The managers made it right but it needs to be noted that speaking to people as she did...

I seldom go into this place that the cashiers do not engage the customer in excessive personal details and conversation. It has on many occasions been such long lines form while slow focus on the task at hand is coupled with life stories about unpleasant things. Management seems indifferent or participates. Hobby Lobby is a great supplier. But they need serious work in their customer service department across the nation. Most people visiting this store are about a task and seldom want to stand in line and listen to Yvette tell about her mother's 8 kids and her sewing her finger in the sewing machine. She is notorious for this chatter but when she's the only cashier with 8 people standing in line...