Trotter's — Local services in Alexandria

Thursday March 3rd 2022 came to the store. With my grandmother and on her behave. Due to Greg Trotter ignoring us, and bad customer service alone with information 1 of his employees provided. Tried to talking to Greg Trotter in confidential he disregard that. I explain my concerns to Greg Trotter. About a mattress swipe which was supposed to been happened days ago. And information 1 his employee's provided. The furniture was used and how unfair he treats certain customers. Greg got upset and started raising his voice at us. He went and got the other employee who provided the info. Got into an heated argument and a physical altercation. Outside the store which was very incompetent and unprincipled. How Greg Trotter handle us and overall the entire situation. A sales woman there name Rebecca got beyond angered, and started yelling at me an my grandmother. Mainly direct her words toward me. Using all types of curse words. Telling me to leave go back to the ghetto slums. She doesn't like my type in her presents. We walked away to de-escalated arguing with her. Plenty more awful verbiage she said. Rebecca was unethical and came at me very hostile. But I want to try and not make this review so long. I would not recommend this place of...

When my washing machine went out over the weekend, I called Trotter’s first thing Monday morning. Not only were they helpful and knowledgeable, but they delivered and installed a new washer that same day. You don’t get that kind of service from big box stores.

Their prices were surprisingly competitive—right in line with the chain retailers, but with a level of personal service that truly sets them apart. From the moment I called to the time the delivery team left, everything was handled professionally and efficiently.

Highly recommend Trotter’s to anyone needing appliances in the Alexandria area. Shop local—you...

Bought two chairs ( I shopped myself) and when family came , they were not happy. The chairs are uncomfortable to all who tried them. Tried to exchange or return them and they were uncooperative. Only had them two weekends and contacted them asap after family sat in them. Very unhappy with management and salesperson( in fairness to salesperson, she said they can be returned w 10% restocking fee, which I was okay with- then was undermined...