Walgreens — Local services in Alexandria

The cashier at the pharmacy around 10am today, 12/19/24, named Traci, made my visit extremely unsettling by staring at me very intently, even after I had walked away from the counter and was waiting on a chair for my prescription to be ready, and whispering something vigorously under her breath the entire time. She even pretended to be writing prescription information down off of my phone screen for an extended period of time, until I realized she wasn’t actually writing anything down anymore and was just staring at me and whispering inaudibly under her mask. When I would ask her what she was saying she would say nothing. I eventually realized something strange was going on and this staff member had become very distracted and obsessed by my presence and I have no idea why other than that I am visibly pregnant. I otherwise look very normal. It was very intense staring with eye contact, while whispering something vigorously non-stop. It gave me such anguish that I ran away crying and trying to hide from her while I waited for my prescription. Another nice lady noticed I was uncomfortable and kindly offered to help me check out when my prescription was ready instead of directing me back to the intimidating lady that was working the window. The second nice lady clearly understood what was making me uncomfortable and didn’t seem confused by it at all, and that’s why I believe she jumped in to help me, like she knew something was really off about Traci and maybe wasn’t the first time. This is really not to dramatize what happened, I promise, but it looked, sounded, and felt exactly as if in her mind she was trying to cast a spell or a curse onto me or my baby. It was the scariest...

very rude staff, i am a student and i just came in to look for some stuff with my friend and i got distracted by the cute christmas decorations i saw and all of a sudden this woman comes up and asked me if i was going to buy the thing i was holding, she said i shouldnt be touching it. First of all, i had no clue of a no touching policy and second of all, couldnt she have said it any nicer? i then put the object back on the shelf and didnt touch anything else. Instead i was only looking and pointing at the decor with my friend cause they were seriously so adorable. But then the lady comes again saying “we have no business being in this aisle” and she told us to just get out straight up. I understand the first time if there really is a no touching policy, but the second time she said something was just rude and unprofessional. I know that some people have bad days but that is no way to treat customers. I suspect that she was treating me and my friend that certain way because she knew we were students and most likely thought we were stealing. Which is just stupid. You dont just suspect anybody that comes in with a backpack, and even if you do. You dont be rude to them. I suspect this because right after we walked away, another customer was right by her and she was being polite to them. Which just makes me believe my suspicion even more. I do not like this customer service and if you are anyone who walks in with a backpack, just dont be in the way of the staff because they think you are some kind of felon or something. Terrible store wont be coming back for sure. Dont know the name of the lady but shes asian and thats all you...

Poor Service Experience at Photo Printing Branch

I would like to share my recent experience with your photo printing service, which has unfortunately been very disappointing.

This is not my first time ordering photo prints—I often create magnet photos and printed gifts for my students and friends. However, on this occasion, the service I received at your branch was the worst I have encountered.

When I arrived to pick up my order, which included photos printed on playing cards and bags sent from your company, the female staff member assisting me was extremely unhelpful and dismissive. She did not ask for my tracking or order number and initially refused to assist me, speaking in a rude and unpleasant tone. I had to insist and provide my order number before she even attempted to locate my items.

What was most upsetting was the overall attitude and lack of basic customer service. Her tone, body language, and unwillingness to help made me feel looked down on and disrespected. It felt as though I was being discriminated against, and the service was provided unequally and without any courtesy.

I strongly believe that your staff should be trained in customer service etiquette and reminded of the importance of treating every customer with respect and fairness. I hope this feedback helps improve your service and ensures that no one else has to go through a...