Being first time diners who recently moved to the area @ this location we were excited and ready to dive into delicious bites. We walked in and were going to sit @ the bar but many seats still had dirty dishes and glassware. Once greeted we were taken to our table.

Our server was great all across the board but he never introduced himself so can’t provide a name.

We inquired on what’s good and not good and server was very transparent and honest which helped us narrow down our selections.

I ordered an iced caramel macchiato but was given a caramel latte. Drink was all caramel, cream and extremely sweet. Too sweet to enjoy. So I ordered a dbl espresso to add to the drink but that didn’t help so I had to let it water down just to enjoy it.

Our food came out and everything was cold or room temp. No butter for waffles or pancakes. So overall on beverages and food alone it wasn’t a good first time experience.

Working as an Operations Manager I notice everything but most importantly I also have 25 years restaurant and hospitality experience as a bartender, server and manager. Hospitality and guests/customer service is in my DNA.

I grew up on diners and love diners which is another reason why we came. I looked on website to see if they’re hiring and they are. So I asked our server and he said they absolutely were hiring. I asked because I know a few exceptional servers who are looking for work but I’m also involved in community engagement.

Our server went to get a manager, a gentleman who was behind the bar and who was chatting with another employee over nothing work related because I could hear the entire conversation. It seemed manager didn’t want his conversation to end with this employee because he simply shook his head no and continued to converse with employee simply disregarding me the guest and the server who inquired on my behalf.

Manager never came over even to simply introduce himself or to simply say they aren’t hiring. His actions and demeanor was cold, unwarranted but most of all made me the guests feel as if I was bothering him. It takes 2 seconds to say hello but clearly he had better things to do with his time.

The place wasn’t busy, he wasn’t busy but most of all he didn’t appreciate our business. Chit chatting with an employee about things not work related seemed more valuable and important to him then taking 5 mins to speak with me or even touch tables to welcome guests and to get feedback on their experience.

We were going to come back for bingo and bring a group of friends but after this encounter we won’t be returning. Even as we walked out not one employee thanked us for coming nor welcomed us back.

Diners are supposed to be fun, lively, welcoming and exuding hospitality and personality. This location completely misses the mark.

Called to obtain General Manager or Owners name and email but phone calls went unanswered the 4 times we called. Phone just rings.