Zales — Local services in Alexandria

I went to the store to purchase a ring for my husband and it was the most horrible experience ever. The store staff themselves was great it was the system and the corporates support that was the issue. The online process had me go through all the prompts to buy the ring and then after the payment page it stated that the ring was not in stock. However I was charged on my card, not once but twice and no one could tell me why nor refund my money. I sat on the phone for 6 hours and still didn't get a resolution. My money didn't deposit back to my account until 6 days later and I was only offered 10% off my next purchase. My family and I would never buy or recommend Zale's again, until the online information could be updated in real time or you have a better process in refunding customers money when things are...

We had an absolutely wonderful experience from the time we first arrived! The customer service, friendliness and the staff’s hospitality was outstanding! Ms. Gaby oh my gosh she was the absolute best! Love her❤️. We were in the store for a while Kat was so sweet she brought us snacks and cold bottles of water. Ms. Jecole the store manager was a delight to meet. You could definitely tell she’s an awesome boss and that her customer’s happiness is top priority because we definitely received top tier customer service! Thank you all for making our experience in picking out rings for our renewal an enjoyable, fun and amazing experience❤️. David &...

A little late but had problems logging into my google so better late then never. Shopping for my Mother who I was blessed to spend the first Mother’s Day with her in over 20 years I came across some earrings that were just what I was looking for. I was helped by a very friendly and warm worker name Gaby Muncey who went above and beyond to assure me of the quality and confidence of Zales in its products. I felt very comfortable spending my hard earned money there and will definitely be back. By the way my Mothet loved her new earrings. Thank you Gaby and thank...