Laura Loyd Jewelers — Local services in Algonquin

We love our jeweler in Chicago, but it's hard to go downtown often, especially for custom jewelry. My husband wanted to get me something nice for our 10 year wedding anniversary. He found Laura Loyd on Google and after reading the reviews I stopped in one day. I met with Laura's husband, who was very kind and friendly. He told me his wife, Laura can help us design a custom necklace and to come back on Thursday at 2 pm.

I was very excited that we found a jeweler closer to home and I told my husband that we should just get our wedding rings custom made here (we're upgrading our wedding rings) instead of going downtown Chicago.

I came in on the day and time we agreed on, and there were two people in the store. She didn't bother to greet nor look my way. I just figured she was preoccupied with the gentlemen she was helping, so I stood around looking at jewelry. There was one other customer in the store that was seated and waiting to be helped. Once she was done with the gentlemen she halfway walked to me and clearly looked annoyed by my presence. She very rudely said, "I have an appointment right now, can you come back later?" I asked her in how long and told her that I was told by her husband to stop in at this time. She said, "Yeah, well he made a mistake and I need to give this customer at least an hour". I told her I would try to come in on Saturday and she shrugged her shoulders and said, "okay". She didn't bother to take my name/number or give me a time to come in.

The entire interaction came across very unprofessional, extremely rude, and lacked customer services skills. I was very disappointed and quite upset by her demeanor. I will definitely never come back to this jeweler, even if she was throwing free jewelry at me.

The one star goes to her husband, Andy for his great customer...

After almost 15 years, I decided it was time to upgrade my engagement ring. I found Laura online and and because of the great reviews I decided this was the place, and it turned out to be the best decision! I knew I would not go to a chain store because I wanted a personal experience. Laura and Andy gave me that. Laura has so much knowledge in all aspects of the jewelry business, and will explain everything you need to know. I would go to the store and have to wait while she was helping another customer, and didn't even mind, because I loved listening to her talk to other people. She has such a passion for what she does and it was fun to listen to her talk about it. In the end, I got a beautiful ring that started with my original diamond, plus a few more that she picked out, and I am so very happy with the final custom engagement ring that I have. In the next few months I will be returning for a new wedding band, to match the beautiful piece that we created together. Thank you so much Laura. You are my forever jeweler, because I know you are the best in...

Laura and Andy are awesome small business owners! When shopping for an engagement ring, I decided to seek out a boutique jeweler in the Northwest suburbs, in lieu of venturing into the city.

Little did I know, Laura Loyd’s was just around the corner from where we live in Algonquin. After some TOP SECRET appointments, I was able to design a beautiful custom ring with a lot of “WOW” factor to it, and Laura made everything so easy…

Great people, great location, great pricing, and the process was seamless! I look forward to using Laura Loyd Jewelers as my one-stop shop for future...