Sleep Number — Hotel in Dundee Township

DON'T BUY FROM THIS STORE EVER! ESPECIALLY, DO NOT BUY A SLEEP NUMBER IF YOU'RE A SIDE SLEEPER!!! So, let's start out by saying that when they try to sell you the bed, they tell you to only lay on your back. I told them that's not the way my husband and I sleep. We, like most people, lay on our sides. We went through the entire sales shpeel and laid on our backs during the testing of the beds. If I'm going to try out a bed, I'm going to lay the way I sleep. Makes sense, right? Well, not for these scam artists. Every time I laid on my side, they kept telling me to lay on my back not my side. My husband was convinced that this was the right bed, but I wasn't. Also, we only wanted the mattress since we had a movable base already. They also kept telling us that by buying the mattress only, we would not be able to work all the bells and whistles of the bed. We already had a movable base, so that's all we wanted was the mattress. $7,000 dollars later, we bought the mattress, and they convinced us to buy the split top. As we're checking out, the guy is adding on 2 sets of sheets on our bill (which I didn't ask for or notice till looking at our bill) $319 for EACH set of sheets since they have the split top!!!! Crazy! My gut said no to all of this. I decided to cancel the whole thing a few days later and that part was easy with customer service. But they had already mailed the sheets. So, we weren't home when the sheets arrived. Customer service said I could bring them back to the store where we originally shopped. When I went back to the Algonquin store, the manager, who's a shady slime ball with dyed fake black hair, said they wouldn't take it back but that I could exchange them. So, I drove 45 minutes for nothing. I had to go to the post office and ship them which cost me $85 in shipping! We called customer service again and they were very accommodating and reimbursed us and told us that the store manager was wrong that he should have accepted the package of sheets. He was just mad that we canceled and wanted to punish us for it. What a jerk. Anyway, long story short, if you're a side sleeper, DO NOT BUY IF YOU ARE A SIDE SLEEPER AND DO NOT PURCHASE FROM THIS STORE IF YOU WORK HARD AND VALUE YOUR SLEEP AND MONEY....... THEY RIP YOU OFF!!!!! And the manager with fake black dyed hair is...

Warranty was stated as "25 Years", no qualifiers. It's a lie. It's actually 2 years, then YOU need to pay.

"You can return it if you don"t like it" pointing at the bed system to be sold. It's a lie. Only the mattress can be returned. The base is not returnable - and it's horribly overpriced (about $4000 vs. $1000 found similar online). That's about $3000 pure profit for them (and loss for you). Remember, you can't return it.

Evaded my questions regarding what a "Free" Mattress Trial Period really means. See prior posts. It turns out that you need to pay a few hundred dollars no matter what.

Evaded important questions like "Is the mattress pad covered under the warranty?" (The answer is no). Instead jumped to questions like "Would you like to pay cash or finance?"

The 360 beds (mid and upper models) require you to be continuously hooked up to the internet to get proper bed firmness. The internet connection sends your heart rate and bed activity information to the Sleep Number company. Do you want the Sleep Number corporation to know your name, address, and bedtime activity level? (Yes, they have the ability to figure out when YOU PERSONALLY might be having SEX).

I suspect that We'll get the usual response from this posting - that is "Sorry that you were dissatisfied with our service. We are always trying to improve our customer experience" - or some such trash. Please don't try to push this on us. It's clear to me that the demo I went through was corporate designed drivel designed to extract the maximum amount of money from trusting senior folk.

Without too much trouble I have found alternate air bed makers online (one is from Orlando - do your own research! ), and I bought the base from the other BIG online sales site.

So Select Comfort corporation please consider this- If you run out of customers, then you are out of a job. In a sense WE are your boss. Consider yourself...

Don't buy a base from here. When I went to this store they tried to sell me the base and the bed because the base cant be returned and that is the only way they can be sure to get commission on the sale if you are not happy with the bed. I almost bought a bed and base from this store and is a good thing I only bought the bed because the bed was awful. I had purchased the P5 bed and it was the worst experience of my life. The first few nights of having, it I was in pain. When calling customer service “Sleep Specialist” they recommended changing the way I sleep because “this bed is designed for back sleepers” and to try the bed for 30 days. I did what they said and it only got worse. I called customer service and ask were to send the bed. They tell me that they will not take the bed and I have to have it picked up. It will be a pick up fee of $200 and I have to take more time off to wait for their pick up/delivery. This is the first I was told of a return fee and was told it was a “free 100 night trial”. How can you call it a free trial and then charge to take it back? I asked why it is $200 when I am willing to take it to their distribution center myself. The reply was that is the fee is in the terms and conditions and that is the only way that they will take it back. I then offered to ship it on my dime or bring it to a store so I don’t have to take time off of work to wait around for them to come out and I was again told that was not an option. So I got to pay $200 for 30 days of the worst sleep of my life. DON’T BUY A...