Potbelly — Restaurant in Dundee Township

The hoops to try to jump through to get a sandwich from this location is just not worth it. Ordered from there app for this location got a time and arrived two minutes past the ready time. Went in the food wasn't ready in the pick-up location. Asked about the order for Brad and was handed a bag and left got to the car and it was for Brent not Brad. Went back in handed the food back and was told they are working on the tickets and would be done as soon as they get to it. After 11 minutes was given bag for Brad and outside ticket had the correct order and thought all was good. We leave and during our drive back home, my wife pulls out her sandwich and the wrong sandwiches were inside the bag. We went back to the store told that the person whose sandwiches were inside our bag already picked up there bag, so they would have to remake our sandwiches. About another 7 minutes later the correct sandwiches were in the bag after the third attempt! The sandwiches were good once we got them, but not worth multiple failed attempts to get our order correct. We even filled out their internal survey about our visit they emailed me and didn't get a response even though I asked for one. Food is good, but the lack of customer service will not have...

This location totally impressed me today. I was a little reluctant about dining out with our current corona crisis, however, this place goes beyond putting the customers apprehension about dining out. As you enter the line to place an order there is hand sanitizer spray device that allows to clean your hands. The workers were constantly wiping down the prep area after each order. The manager told one of the workers to check the rest rooms to ensure all hand soap was filled properly and further told the worker what to do specifically to clean the rest room. Gave them gloves and reminded them to clean afterwards and wash their hands. Also told the worker to check the hand sanitizer stations and make sure they are filled properly. The hand sanitizer station was close enough to the exit so that you were reminded to sanitize before you left. I went there at 1:30 this after noon. I was impressed and will surely dine there again this week without any hesitation. Excellent job algonquin Illinois employees. You should be recognized for all your good work. And the food was fresh...

I have always been a huge fan of Potbelly, so this review may be a tad biased.

They’re my favorite sandwich shop. The quality of the bread, meat, and cheese is miles above the competition. Plus, you can have the sub toasted, which is how it’s intended to be.

I typically order “The Wreck” or “The Italian”. I like to pair a sandwich with soup, so I usually do the Skinny Sandwich and Soup Combo. Pair it with a drink and chips and it’s a filling lunch.

I absolutely love their Brocolli Cheddar Soup. However, lately the soup has been VERY thick. I’m not sure if it’s a prep issue or if the product/recipe changed. I hope they correct this!

I also have a major sweet tooth. They never disappoint. My favorite is the oatmeal chocolate chip cookie or the brownie cookie. Both are HUGE and super soft and moist.

If you’re a fan of fresh made, toasty subs - be sure to check them out!

Pro Tip: Add Hot Peppers to your sandwich. They make THE BEST hot giardinera. It’s a must have on...