Best Buy — Local services in Allen Park

I always enjoy visiting this Best Buy. It's a newer build for surrounding areas so it doesn't have that 1980's old warehouse feel. Everyone (floor sales, customer service, cashiers, etc) are always courteous, helpful and friendly. It's difficult to know the aspects of EVERY product in that store, but they do assist collaboratively if someone is not knowledgable in what you are looking for.

I'm a Best Buy Elite and Gamer Unlocked member, so I invest a lot of money at Best Buy. I've visited and ordered from many stores but this location is one of my favorites. I take advantage of pre-sales, discounts, price matching and trade-in offerings. I can say I never use their geek squad or extended warranty services however.

To give you an example of how helpful they are, I'll share my latest experience with them. I wanted to buy a Moto360 watch. Amazon's sale price had lapse back to $249.99 (original price) and none of their official price matching sites had a discounted price. Well I emailed the managers of 4 different Best Buy's in the area to see if they would help a loyal, elite member and the manager from this location emailed me back within hours saying they would help me out. I don't want to give the specifics as I don't want to get anyone in trouble if this isn't their standard protocol, but I am very appreciative they worked with me. From the initial email, the response, the courteous greeting and assistance until I walked out the door. Needless to say, I'm wearing the watch I wanted! Thanks again Best Buy Allen Park for helping me with my Moto360!

In regards to what others comment...

Experience: It's possible that I do my research on products before going into the store so, I don't really rely on the expertise of the sales associate unless I'm comparing items on the floor. So I can't speak to their expertise, but again, I've always found that someone there knows the answer.

Mobile Sales/Service: I’ve never bought a phone from this location so I can’t comment on their expertise or service.

Location’s Phone Number: All numbers forward to a corporate phone. I believe if you hit the right options (or ask to be forwarded to the store) you can get to them. I find it hard to rate them low because you can’t get through a phone system.

Returns: Thankfully I haven’t had to deal with returns because I research quality products that I want, not questionable or cheap items that will result in a return.

Receipt: 1 star for not getting a receipt? really? All yo had to do is ask for one. It’s possible it got sent to your email address that you never check.

Sale Items: Product sales are NOT a store decision, that’s a corporate choice. So to rate a local Best Buy for fluctuating sale prices is horrible. That should be sent to Best Buy, not degrading the performance of hard workers and a nice store for something they aren’t in control of. Also, you know they price match right? Find it on Amazon, B&H, or other approved site and have them price match it then. They give you more options for a lower price. And, you can have it right then and there rather than waiting for it to be shipped or going to another local store. Do your research before buying something. Look it up on your smartphone while you are in...

Never found someone to help, I always have to wait at least half an hour in order to ask a simple question

This is my second review after one year from the first one, I was returning a laptop I bought couple days ago and they refused to turn it back for me because it’s too expensive! They said in particular go to the store where you bought it from and turn it back to them! Allen Park have some issues problem with the Dearborn Best Buy! I will never ever step in this store again!

Since I live nearby I always give this store another chance to screw my day up This is my third complaint 02/10/2020 The manager doesn’t know how to talk to people She has no ethics at all! I simply asked a question as a normal customer would ask, buying a $1259 phone is a 2/3 years commitment with a single device, they wanted me to buy a phone when it’s already opened it’s not an open box item, obviously no one used it but maybe someone dropped it, since they used it to show customers how the I phone 11 pro max gold color looks like I was concerned. why I have to jeopardized it; I asked if I get a discount, the manager did not agreed on this option and then the salesperson suggested if having a paper saying if something happened during let’s say a month this phone was open, I agreed on that option, the salesperson called the manager and did not has the courage to ask her what he already suggested, I asked her and her response was very rude, I felt awful about myself, she humiliated me in front of the customers and workers. She talked for 3 minutes straight never gave me a chance to say anything. She was yelling at me and repeatedly said I already told you and you called me again, she attacked me, I never ever felt so disrespected and humiliated And since she is the manager there’s no one to complaint to I left this store and told them I am not gonna buy anything even if it’s for free, she has to learn how to talk to customers, she has no ethics! I left and bought the same phone from Best Buy Dearborn location, where I really felt team work and the urge to help you. I felt so stressful at Allen parks location I will never go there anymore and this time for good. FYI when I first got to the store and before the salesperson showed me the open box phone, he showed me another wrapped phone which he denied...

On Wednesday 2/20/2019 i went into my local best buy to purchase a phone i was greeted by a man named Montreas who explained to me that my phone was able to be upgraded and that the phone i was looking at (the note 9 for Verizon ) was both on sale due to the announced s10 and was on buy one get one so we could upgrade my wife's phone as well , i asked how much it would be with trading in our phones , he replied $120 due today $60 each on taxes and the phone would only cost me $100 due to the sale and the second phone free from buy one get one , we said ok, Montreas called Verizon and handled everything after dealing with a large headache with Verizon Montreas said we had to pay off the balance on my wife's phone of $249 to go forward because of the loan type she had , so we did , i came home today to a message from Verizon the my bill has been generated and looking at the bill Im being charged $999 per phone $1898 more then what i was told it would cost , I called the store and was told that it was not the promotion being ran that day the phones were full price but if i wanted to come in they could give me the galaxy S10 buy one get one , i would not have gotten my wife a new phone had i know i wasn't getting the buy one get one and the resolution to trust them to buy a more expensive phone is no resolution at all , i will be contacting anyone and everyone i can and explaining my experience with lack of resolution . and contacting Verizon direct to try to get my phone bill sorted out into something i can afford . I will not be suggesting this store or going to this store for any of my...