Verizon — Local services in Allen Park

After opening a new account online and selecting in store pickup to this location, I had to fumble between the 1800 customer support for verizon as well as two trips to the store. Come to realize the last time i spoke to a representative on the phone she was honest enough and sympathetic to my case due to the face that these iphones were intended to be christmas gifts, she informed me that it looks like the manager at the store who promised me to initially "push my order through" actually cancelled my order, without my approval. So in the mean time i was called the fraud department and answered each and every one of their questions to take my account out of fraud status because apparently its a problem metro detroit is having. After successfully completing that task, i decided to go back to the store once again to see if they had any updates on their end. Upon arrival the gentleman who seemed to not in the mood to be working asked me for my name and did a fake type, and said i wasnt in the system no record of me. While i was on the phone with the honest representative she then informed me after i had walked out the store upset that i can see where the problem was, the manager of that store cancelled your order, i responded why on earth would a company whos making a 3,000 dollar sale in inventory and a two year contract sale have it cancelled and she honestly replied; they dont make any commission off online sales, and like to keep their stock for commission based sales. Now that i have found this out, i explained to her am i expected to know this as a consumer? My common sense told me its holiday season instead of driving around or calling store to store to verify inventory I should just order it online fill out the applications and pick up at my convenience. But the mere fact that some person can collect an order and have his employees lie to customers faces and still expect people to return is beyond me. I am going to write a formal letter to Verizon Corporate to have them set the ramifications this store deserves. I can now understand why this stores ratings are quite lower than others. I will also go in to the store with my go pro attached and ask the manager if he would like to speak on his stores behalf on camera. Regardless of what happens i will upload the video link to the end of this review. I hope this helps the next family solve any issues they have prior to...

Christmas around the corner & New Year is soon to be here. Happy Holiday! Where is the Holiday spirit ? where is the customer friendly service? I’m not here to bash Verizon service or the store, a great meeting should take place. This will be my last visit at this location. Last night I’m getting a NEW LINE for my daughter on Christmas,Apple watch for my son and upgrade for myself. The color of the phone’s is Gold for my daughter and Blue for me, she started with the Blue phone than phone accessories, I asked her about the gold IPhone , which they all should know if it’s in stock or not from the beginning when I walked inside, she tried to sell me the silver because she have a silver phone. I told her this is a surprise phone for my daughter which is the color she loves, this is her FIRST IPHONE. She tell me it’s back order till February after spending more than one hour + while my son is waiting outside in the car,I decided to place the order . Here comes my surprise #1 she deactivated my phone & she said it wasn’t her? Surprise #2 the new line for my daughter, I needed 313 area code ,because I have 5 other lines with Verizon with 313 area code. She kept giving me different area code & she mention Chicago. She tried again to sell me the phone with other area code,I said NO she’s goes in the back and the gentleman promised me he can get 313 area code once I have the phone in February & we agreed to document it. I asked her how much longer you need, she has the nerve to tell me I spent half an hour to think about my daughter phone, while she kept blaming her mistake on her Verizon work IPAD. (2-3 times mistake)& than she get a different IPad to finalize the sale . This is NOT a customer service,I got frustrated, my son is waiting for me try to get hold of me he can’t because she deactivate my phone.WALKED OUT with NOTHINGS . I’m glad there’s is a security on site & security cameras. I will call today to...

I'm reporting Verizon prepaid phone and card. Had it 3 months nothing wrong. Halfway through the fourth month my service ends. First calling. Next day text. Next day internet. I call 5 times one day 3 the next. These ppl are so obviously lying and giving the runaround and completely lied to in such a fashion nobody would believe it. One hung up. Another put me on hold for 22 min. I knew right away (cause it was the 8th call she wasn't coming back. Said it right away. 9th and final time calling and repeating my information for the hundredth time the "higher up person" (their words exactly) asks for my info again n says my IMEI number n pin is wrong. Even though the first 8 times it wouldn't have proceeded if it was. Kept saying things and answers that were completely nothing to do with the issue. The fourth or fifth call the lady said "I don't understand your problem" over n over n over to every and anything they said. This is criminal organization. I knew I always paid my bill on the first n it wasn't due but maybe there was a hidden rip off fee. So I paid again and it said it was in reserve. So account should be good. Ask for a refund repeat what's going on for diff times lastly to be told my info was wrong when it wasn't the other 50 times I gave it. Absolutely intentionally done. Obvious. I know I'll never see the second payment. They couldn't fix anything didn't even try but took my money. I'd like to find out where these ppl working knowingly do this are. Pathetic scum. Theyknowingly make it so hard n not worth the hassle cause they know if they gaslight the heck out of you you'll eventually give up. Nobody suing for 50...