Allen Jewelers — Local services in Allen

Allen Jewelers is an extremely unprofessional, argumentative, shady company. They have cost me hundreds of dollars and hours of my time due to their incompetency and negligence. This is why:

I met a prospective buyer for my Rolex at their store as this is his personal jeweler. He wanted them to authenticate it. They opened it up to retrieve the serial numbers and after their watch specialist replaced the back and I headed home IT NO LONGER WORKED! It’s a perpetual movement. When I called them they blamed it on needing service. I drove back there the next day and when I expressed how unhappy I was with them, the owner told me to leave it and he would have it working in a couple of days. They also said I could have it serviced for around $400. That was a Friday. I told them I was leaving the state and needed it back and he again said no problem, only a couple of days. I called Wednesday and was told the watch specialist was off that day and he would call me the next day. He never did. I finally called in the afternoon only to find out they TOOK IT SOMEWHERE ELSE! I asked them to get it back immediately so I could pick it up. It still is not fixed! When I drove back to get my Rolex it was out of the sealed service envelope. When I asked where it was and why it wasn’t still sealed he told me he left it at the other place. Shady!!!! I will be taking it to my jeweler to be inspected and decide what to do from there. There’s a lot of reputable jewelers in this area. Unfortunately Allen Jewelers is not...

Pete is very knowledgeable and will take the time to talk and explain things to you. Sally on the other hand, has been rude every time I’ve gone into the store. The first time I went in to have a necklace of mine cleaned and she made a remark along the lines of “I won’t do anything with this, I don’t even know where it’s from” after saying it was from Tiffany’s, her whole demeanor changed but I ended up taking it back to Tiffany’s to have it cleaned. My second encounter with her my boyfriend and I went in to get a quote on a custom necklace for him. We were dressed casual and my boyfriend is covered in tattoos from the neck down, which is why she didn’t take us seriously I’m assuming. She was rude the entire time getting the details from us and never called us back with a quote. I called another time and she said she would call back, never did. So I ended up going into the store where she was rude up until I paid my deposit, then never called telling me it was ready. I ended up calling and Pete answered and was very nice and told me it was ready and I could get it whenever. If you care about customer service and communication, go somewhere else. Their prices are high, but Pete...

I try to support local businesses. Places like this make it really difficult. I took my wife's ring in for a repair. The estimates were super high, so I thought we'd check a few other places to ensure that the $400+ we were quoted was reasonable. All things considered, if we got similar estimates, or ones just below theirs, I would still come here to support the locals. So upon picking up the ring, the owner made some snide remarks to my wife. Totally unappreciated. He embarrassed her a bit and made her feel bad for doing our due diligence when spending a few hundred dollars.

Places like this make it difficult for me to support. Customer Service is a game changer. You can sometimes get a higher level of it at a local business, but this one completely missed the mark. Thankfully, Allen has other options. Ones that I will choose. Seeing other reviews where people have called out the owner tell me that I'm not the only one. I hope they get it figured out before it's too late. But even if they do, I won't be spending any money there.

Oh, and be sure to get the dead crickets out of your...