Walgreens — Local services in Alpena Township

The staff appear to be friendly until you attempt to use coupons and apparently since the whole staff ( which included two people) does not understand how coupons and wags work they take their frustration out on the consumer. There was a young male at the register and told me he couldn’t understand why my wags wouldn’t work and basically shrugged his shoulders about it two times and did not offer to summon a manager. When a manager did come over she was very rude and quite condescending telling me a consumer to go shop at another Walgreens. I had explained to her that I use coupons and wags at Walgreens multiple times and she said “ then maybe you should go shop there” with a very acidic tone. I couldn’t believe that Walgreens allows that despicable attitude to happen and am very surprised that Walgreens pays their employees to act like that. I told the manager that she does not have to be so nasty and she said (again using her (acidic tone) “ have a nice day”. Not only did she say that once but she repeated it two more times as I was exciting the store. Well that was enough harassment that I could endure to know I mentally can never go back to this Walgreens location. I believe the Walgreens coupon guidelines even says and I quote” Walgreens encourages consumers to use coupons”. Well this appears to be false because Walgreens does not educate their staff on how to accept coupons and wags instead it seems Walgreens encourages their staff to be rude demeaning and disrespectful. Now she did say her name was Tabitha but her name tag did not say that. She was probably in her 20s reddish/orange hair maybe up in a bun glasses maybe green eyes thin lips a little on the heavy side. She also stated she always talks in a high pitched voice which I believe to be untrue. I feel like she was using that high pitched voice only when she was telling me to have a nice day as if she was attempting to intimidate me into an argument. Do I believe she needs to be fired? Absolutely not albeit education is a must and perhaps how to interact with customers in a positive way to entice them to come back to your location. On an additional note I live in the southeast east region of Michigan so I do have multiple Walgreens I can shop at and have never had the experience that...

Very friendly people they go out of their way to say hello and help out. It’s a big store so sometimes you’ll need to find someone. Photo dept is operated well and service is great. We use the pharmacy and have had no complaints as yet. They’re very good at sending reminders when your scripts are ready for pick up. We’ve only been a customer for less than a year and have experienced good service at the pharmacy. The store is clean with plenty of parking and the shelves are stocked. OTC meds are retail plus , But they actually have stock most of the time. Overall the experience is good for a large chain. When compared to some of the bigger boxes like walmart the...

Its because of this store and only this store that I am a loyal Walgreens shopper. I always have great experiences there. Most of the staff are super friendly and most of all the one person that turned me and my wife into loyal customers is the young boy by the name of Josh. He is awesome. I honestly cant say anything good about any other store, or its mangers... Great job Josh, your personality and skills rub off onto your staff and if you ever leave I will no longer stay loyal to...