AT&T Store — Local services in Alpena

I have had nothing but excellent experiences at the AT&T location in Alpena. Specifically, Kyle is incredibly knowledgeable and patient with customers of every demographic. I have not only had excellent customer service personally from Kyle, but have also observed him first hand with other customers and he is consistently kind, knowledgeable with all products and services, and goes above and beyond expectations in every interaction. I would recommend Kyle and the Alpena location to family and friends alike. If you have questions, are looking for specific products or services, or just unsure what you need, stop by and ask for Kyle. He will take the time to listen to your needs and recommend relevant products and services that fit your budget. He is all about creating an excellent experience for every customer, delivering quality service, and establishing trust in every interaction. Stop in and ask for Kyle, I promise you will not be...

Manager Kyle was working alone Tuesday was having a hard day. He was with a guy while i and 2 others waited to long and left. he was very frazzled saying he wasn't in charge of scheduling My boyfriend asked who the manager was and Kyle puffed his chest and said i am xan i help you. We asked for a business card and left We wanted to get my son a phone but after being treated that way we left and ordered inline. We want back in to have help with our new phones yesterday we told they wouldn't help us. I called an att in tawas to get real managers info i guess Kyle is really manager. The girl there took my information even though nice seemed to making excuses for him.saying she was sorry for the experience even though that didn't sound like him maybe he was having an off day. I just want to say kyle you don't have to behave that way we...

The rep is fantastic, however att has limited the in store reps abilities to assist customers. Our problem could not be resolved. I was forced to call an 800 number, wait 15 minutes to talk to someone, and then when I asked how to lower my bill, they tried to get me to increase my bill! When asked why they keep taking items that used to be included away and start charging extra, example mobile hot spot, the over the phone rep got pretty angry that I would dare to ask such a question. Very displeased with att as a whole. We've been with att for over 10 years, and will be changing to verizon as their costs are $100 less...