Stanson Floor Covering and Furniture — Local services in Alpena Township

The flooring install was quick and the installer was nice. However the one flooring product in the kitchen was very sticky. I called and complained and I was told to clean it with vinegar which did not work I cleaned to flooring on my hands and knees multiple times and it was still sticky. Then I called back again and the had me drive up to Alpena (I live in Oscoda). To pick up a cleaning product. I cleaning the flooring again multiple times on my hands and knees and the issue was not resolved. I called back again and requested someone come look at the flooring. I felt like the representative didn't believe it was sticky even though you could hear his shoes sticking to the flooring. Then the recommended another product wanted me to drive back up to Alpena to get it. I told them to mail it, they ended up dropping it off. The flooring was cleaned again multiple times with the new cleaner and it is still sticky. It's a light colored flooring that gets dark fast because dirt sticks to it. I'm...

Scott is a two-faced liar. He never kept his word, which is 100% satisfaction guaranteed. If the job isn't done right, they will fix it. We'll, the floor Installers left without job being completed. So...NO PAYMENT. Next time SCOTT don't call me a liar, you never were involved at all until towards the end of job, YOU DO NOT know what was said to me and YOU KNEW I WAS THE ONE TO TALK TO. NOT ANYONE ELSE. ITS MY NAME AND ONLY MY NAME ON THAT PIECE OF PAPER. If someone else agreed on colors, they had NO right to make a decision. BEWARE OF THIS COMPANY BECAUSE OF SCOTT. The Installers did a fantastic job and it's not their fault they did not complete the job. They were told by SCOTT to stop. I WOULD NEVER RECOMMEND THIS COMPANY....

Stansons paid my contractor triple what the job cost with the "free" insurance money I gave them after I had flooding in my home. The contractor didn't tell me he had been paid and then charged me for the same job. When I showed Stansons evidence of the double billing they took me (their customer!) to court and demanded I pay a second time. e.g. $210 job (charged by the hour by the contractor) + $930 (what Stansons paid the contractor for the same job charged "by the job") = $1,140 Stansons sued me to pay for a $210 job. The judge sided with me and made the contractor pay the money back to Stansons. Stansons played it shady from the get go. Don't hire them if you expect to be dealt...