The Home Depot — Local services in Altamonte Springs

Arrived at Home Depot for a project I am working on.

First stop was hardware. Looking for a caster with a matching locking caster, and the shelf had only one of the locking options that looked like it was used. I was there around 10 minutes (trying to build the project in my mind), and nobody came by, so I looked a few aisles over and found someone. I asked her to check if there were more of these specific casters in stock. She said they showed 6 more (the exact box count), but she said if it’s not on the shelf they don’t have it, and walked away. I decided on a different caster and paid a little more for all locking casters because I had no other options (they all had to match in height).

Second stop was paint (just grabbed some silicone), and then directly to lumber. I selected the plywood I wanted, and went to the saw to have it cut in half. There was an associate next to the saw, but he said he was unable to help me. He said he would page someone. He paged, and I waited around 10 minutes (felt like forever). I went back over and asked him to page again. I also decided to call the store to have them ask someone to help me. I heard his and. their page. I waited another 10 minutes, and nothing. The original associate was still there near the saw.

I am familiar with their saw and how it works, so I thought pressing the key pad would make an alarm or something to draw attention. It did not but it got the “near by associate” a little frustrated that I was messing with it. Still nobody came, and he didn’t try to help further.

About 30 minutes later (give or take), and associate arrived from Garden to help me (other side of the store). He was very pleasant, very apologetic, and helped me swiftly.

My suggestions: -Start working on your customer service, and training all employees as cross overs to other departments. (Why work near or in a department that you are not trained in??). Use the garden associate as an example or make him the trainer (I wish I remembered his name). -Another company very similar to you has help buttons near cutting machines and departments that need associate help, and it announces over the intercom. Install them and train your associates to make that a priority.

If you are a company that needs customers to thrive and survive, then focus on the customers experience with you. That will bring them come back again and again, that will make them want to tell other people about you, that will make “you” great in a world...

I was in this location about a week ago, with a fairly extensive list of things I wanted to pick up for myself. I’m not the most handy man in the world nor am I well educated in tool uses and qualities so it’s fair to say I was pretty out of my league. However in my search I was asked by a team member by the name of Laurie in hardware if there was anything she could help me with. It all began with her showing me where the cordless drills were, she not only showed me where they were but explained them too me An helped me get one that was in my price range An do the jobs I required it for. She then asked if there was anything else she could do for me and I said as a matter of fact I have a whole list of stuff I need and don’t know where to start. She proceed to walk me around the entire store for more than an hour finding ever SINGLE item I was looking for, stopping to explain them and their uses as well as what to look for An helping me decide what to purchase within my budget. After more than an hour of shopping when I couldn’t think of a single thing else id need, Laurie brought me to a raffle stand an got me a muffin and orange juice! I literally cannot put into words how grateful I am for Mrs. Laurie, that is by far the best customer service I’ve ever recieved. She did it all with a warm smile and I appreciate that. I will continue shopping at this location specifically even if it means going out of my way for the simple fact no where else has this sweet lady. Laurie I hope you see this, cause I thank you. You made an uncomfortable time in the tool shop fun an enjoyable for a newbie like me. You’re the...

Just wow. Hubby and I went to HD to pick up a Christmas tree. Later we decided to look at the Christmas decor options inside. As we strolled thru the aisles, a really nice women greeted us and asked if we needed anything in a cheerful and friendly manner. We said no but she told us not to hesitate and ask if we should find ourselves in need. The way she spoke to us actually made us smile.

Hubby and I went our way, picked up a few things, then continued on to the Garden Center to check out. Well turned out the same woman who we now know as Theresa ended up checking us out. My goodness, we had so much fun with her. She asked us about opening up a HD card. We weren't looking for it but her positive attitude and passionate spirit could not ne denied. Theressa was so very knowledgable in the benefits of opening up an account and so thorough in explaining the benefits. After listening, and with her contagious positive spirit hubby and I ended up opening up an account with HD.

I hope corporate sees this review as Theresa is the epitome of customer service. What's even most impressive is the fact that another young lady was there who Theresa too was mentoring who we could see was mirroring Theresa quality customer service and care. Theresa made us feel happy. We left smiling and even talked about the good old days. Theresa provided Five Star service. HD you have a gem there and I hope she grows in your organization. We need more of Theresa's in this world.

Folks I highly recommend going to this HD and ask for Theresa. Kudos HD. You have raised the bar and are committed to your...