Target — Local services in Altamonte Springs

I woke up early on Sunday morning (06/21/20) to wait in front of the store for a release of the new Funko POP! collectibles that were coming out that day for the first time. After waiting for more than an hour for the store to open I was asked by a manager what I was waiting for. She told me they got some Funko items in and they would be in electronics. Myself and two other individuals arrived in electronics to be told by the team member in electronics that one of the items we were waiting for didn’t come in. There were several unopened Funko POP! boxes on the floor as it looked like they had just been brought out. At this point I asked him again if he was sure he didn’t receive the item as and he stated a second time he didn’t and proceeded to stop opening the rest of the boxes.

Let me state that I’m a hardcore Funko collector and I know they have had one of these items in for a week because I’m able to search third party sites to see inventory of certain items. It would have been nice for the employee to state when we walked up to the counter something like “Good morning! Just give me a few minutes to go through these boxes that are here as I haven’t had time to see what’s in them.” No, instead he chose his method of just saying they didn’t get them.

Both of the other individuals that entered with me left electronics at this point and I was standing there alone looking over what they did have when I noticed a large box on the floor with a DPCI of the item I was looking for. Again, I’m a hardcore collector and remember these things. I stated they had the item to the associate, who at this point decided to stop looking through the other boxes and started doing something else, but I was ignored by him as he didn’t respond or acknowledge what I just said. One of the other individuals that had walked away came back to electronics and I flagged him down and stated that they had the item. I showed him the box on the floor. I didn’t see the other individual that was there earlier because I believe he left after being told they didn’t get them. The electronics associate ignored me again and didn’t proceed to open the box I had mentioned. You’d think at this point the associate would have said “You see them? That’s great let me open it and make sure you’re right.” or “I apologize I didn’t see that box there.”, but he chose the option of ignoring us and hoping we’d go away.

At this point I was feeling less that human having been ignored by this associate twice. I work in customer service and I am currently furloughed. Someone in a customer first oriented job shouldn’t be if they are going to treat customers like he did. I then asked him a question of “Did you hear me the box is right there?” and he all he said was “Yah” as he finally walked over to the box and silently opened it.

I don’t know if because they guy didn’t want to be there because it was Father’s Day or he got up on the wrong side of the bed, but I took time out of my Sunday to drive to the store early for this special release. You shouldn’t have associates that are going to lie to customers and treat them like that. The customer that I flagged down was there to get this item for his son because he’s a huge fan of Spider-Man and he would have walked away disappointed if not for me flagging him down because your associate didn’t make any effort.

When I asked to speak to his manager to explain how I felt your electronic associate again didn’t reply to me and just mumbled into his radio. I asked if he was going to apologize for almost sending me away empty handed after I pointed out the store in fact did have them. His reply “I WASN’T HIDING THEM!” as he held raised his arms and shrugged his shoulders. He never would apologize even as I spoke to his manager and explained the situation. You all shouldn’t be paying a full time team member in this department to act this way towards customers. I don’t know if this gentleman is just their for a paycheck, but with so many people out of work I’m sure there are other folks that would gladly do his job right...

Went to this Target On the evening of April 14, 2021 purchased attempted purchase my monthly purchase of “The Honey Pot” because I love supporting this black owned brand! The price of the product scanned at 27.49 and like each month and the target representative at the time price match to the competitors for 17.99. However on that evening I went to register number 5 where a target associate by the name of LYNETTE refused to honor target price matching policy. I also requested to speak to a manager and she stated the manager ERNESTO wouldn’t be able to speak to me but would speak to her to see if she can price match. She went back there twice and stated she couldn’t honor TARGETS POLICY and also stated her manager ERNESTO agrees that it shouldn’t be price matched anymore going forward. Well while in line at check out I had to call target customer service to have them honor the pricing while the LYNETTE WAS STILL at the register. Worst experience ever and while I finished purchasing the item after the rep over the phone price matched for me. Lynette didn’t even apologize about the mistake. I than later that evening called back to the store finally was able to speak to ERNESTO and he stated he did the right thing by not honoring because items that are lowered for being on clearance are not price matched, but glad target customer service reimbursement me the difference. I than informed Ernesto the item that was being price match wasn’t because it was on clearance. And he stated the register rep went back and said it was on clearance and that I used an old screenshot to honor old pricing. But to avoid al this miscommunication the manager should have came out and spoke with me. Becauae LYNETTE Made the shopping experience really bad for me. She lied and wasn’t apologetic. And this was really upsetting to me. Target has a black owned product “The Honest Company” that I love to support. And if you look at the pricing on Amazon Walmart etc it shows for 17.99 she deliberately made this difficult. Hopefully race wasn’t a factor. I’m young African American woman and I felt as if I being taking advantage off. This resolution shouldn’t have ended with me on the phone with a target rep just to honeor targets policy. Overall this could have been...

On 9/30/2021 I purchased a Serta Queen Neverflat Air Mattress from Target Corporation. On or about February 2022 the mattress wasn’t properly functioning, so I returned to the original place of purchase, my local target store located at 886 West State Road 436 Altamonte Springs, Florida 32714. I worked with a representative by the name of Stacy, we were unable to locate the sales receipt because I no longer had possession of the debit card used at the time of purchase. I stressed to Stacy that I was 100 percent certain that the mattress was purchased in their store, and as a courtesy she offered a like for like exchange. Unfortunately, this replacement has been having similar issues as the original unit. The mattress stopped retaining air in December 2022. I tried to resolving the issues with the manufacturer this time, but they were unwilling to work with me because I couldn’t produce a sales receipt. As a result of that conversation I reluctantly went back to the local Target store and explained that I was sold a bad product and I really would just like my money back or a gift card because this product has now failed to work again after only a few months of usage. Based on my original purchase date 9/30/2021 the mattress should still be covered under the 2 year manufacturer warranty. I paid $165.84 for this product. I initially thought this was a cash transaction, however, I did in fact use my bank debit card. The problem is that card has since been replaced. I did however have my bank produced a bank statement which shows the location and amount of the purchased debited from my account by Target on 9/30/2021. I was promised a resolution by a guest relations representative named Doris in December 2022, however, she never called me back. On 1/06/2023, I reached out to guest relations again and spoke with a supervisor named Nick. He was unwilling to empathize or assist me, and said he would only make notes of my experience. My case number with Target...