Zales — Local services in Altamonte Springs

⭐ My Experience at the Altamonte Springs Location ⭐

I wanted to share my recent experience at this location. Unfortunately, my initial welcome wasn’t the best. After patiently waiting, two other couples came in after my fiancé and me, and the manager, Johnathon, completely overlooked us. When we spoke up to let him know we were next, he still continued to pass us over and even whispered to a new employee, saying, “these people aren’t patient.”

After waiting about 15–20 minutes without any issues, I can definitely say we showed plenty of patience. It’s a reminder that you should never judge someone’s outer appearance when it comes to making a sale.

That said, I want to give a huge shoutout to Dee, who stepped up with such a positive attitude and truly turned the situation around. She was professional, kind, and efficient — and yes, she got that sale! 🙌 Another young lady also came by to apologize for the manager’s behavior, which I appreciated.

We’ll actually be back this weekend to give Dee another sale because she deserves it. Excellent customer service and respect go a long way, and Dee represented both...

Where do I even begin with! This zales is the most premier jewelry store in all of central Florida dare I say thee entire state of Florida! I have been to quite a few of these stores across Florida and I will tell you this is the only jewelry store I will go to from here on out. I just moved to Jacksonville but the service here was just so out of this world that I’m willing to drive two hours to give my money to this store. First of all the sales rep on the floor I believe her name was Colleen was extremely knowledgeable of the product she was selling. I had no idea tungsten could not be resized so I went with the better option a 14k 6mm gold band I would have been so lost without her. Then I was also fortunate enough to speak to their assistant manager Jonathan who has the same name as me! Very friendly and also extremely knowledgeable! And on my way out after being treated so kindly by all the staff the manager of this store although I did not get her name came out of her back office bid me farewell and thanked her staff for being so positive and friendly toward her clientele 10/10 would...

I have always loved coming and purchasing from this Zales and growing our collection. Costumer service was always great until this one time. They completely screwed up. Not only did they insult my husband but they did nothing to try to help rectify the situation. I have lurches thousands of dollars worth of jewelry from this store including my engagement and wedding rings. The lady that helped my husband (we were not dressed well enough for her I guess, and my husband speaks broken English) because she took one look at my husband and his broken crucifix and said “I doubt you bought this from here, I don’t recognize it.” Without checking our account or without speaking to him to find out more information. I could not believe that she even made that comment to him. How dare you judge someone by their look or their accent.

After we reassured her that we indeed did buy it there and they checked our account she apologized for her judgement. After that they offered no help in fixing the jesus that fell off the cross or help with buying a new one.

Just honestly upset about the...