Urban Air Trampoline and Adventure Park — Attraction in Altamonte Springs

My first visit to Urban Air left me with mixed feelings. While I encountered some frustrations with the membership process, the staff was friendly and went above and beyond to assist the kids. Here's a breakdown of my experience:

Membership Signup Frustration: As mentioned in other reviews, I had to sign up for a membership using a not very intuitive website on my cell phone. This process was time-consuming, and my daughter grew impatient waiting. Despite the inconvenience, I opted for the platinum membership, which included various attractions such as VR games, the sky rider, and the ropes course.

Height Restrictions Disappointment: It was disappointing to realize that my daughter did not meet the height requirements for the sky rider and ropes course. This limited her excitement, but she found joy in playing the VR games, making it worthwhile for me. However, it would be helpful if the park clearly communicated height restrictions to manage expectations and its possible thats something I missed during the membership sign up.

Confusion with Adult Participation: When I inquired about joining my daughter in jumping or playing, I was initially informed that I had to pay a daily premium fee as an adult. After experiencing frustration and misunderstanding, I spoke with one of the managers, and we discovered that a parents' membership could be obtained on the same website for a reasonable monthly fee of $3.99. Unfortunately, technical difficulties on the website prevented me from creating the membership on-site and had to do it later at home.

Ample Seating and Dining Options: Urban Air provided plenty of tables and seating areas, allowing for comfortable observation and dining. The café offered a range of snacks and foods, including icees, ice cream, pizza, and loaded waffle fries. With the platinum membership, you receive a pizza slice and a snack (formerly a chocolate chip cookie or a brownie, now popcorn or chips) every time you visit.

Attractions and Staff: The park did its best with the available space. The playground felt a bit small compared to others I've seen, and the warriors course seems to complicated for younger kids and even some teenagers. The Warrior course often becomes congested with kids, either playing in the ball pit or struggling to navigate the warrior lines. On a positive note, the spin zone bumper cars were a fun and enjoyable attraction.

Helpful and Friendly Staff: Despite the challenges I faced, the staff at Urban Air was friendly, helpful, and went above and beyond to assist the kids. They were responsive and willing to answer any questions, creating a positive environment for visitors.

In conclusion, my experience at Urban Air had its frustrations with the membership process and certain attractions, but the staff's helpfulness and dedication stood out. Improvements in communicating height restrictions and addressing technical difficulties on the website would enhance the overall experience for visitors. I appreciate the efforts of the staff and their commitment to ensuring an enjoyable time...

Important Concern Regarding Visit to Urban Air – Altamonte Springs on July 23, 2025

On Wednesday, July 23, 2025, we visited Urban Air in Altamonte Springs for the first time. Within the first hour, I observed my 11-year-old son, 14-year-old daughter, 12-year-old nephew, and 13-year-old niece waiting in line to play dodgeball. While they were waiting, an employee responsible for that area initiated a conversation with them that lasted several minutes before the children entered the play area.

After the game, I asked my 11-year-old son what the conversation had been about. He shared that the employee asked if they had ever thought that my nephew might be gay. I was extremely shocked and concerned by this comment, so I waited for the rest of the children to finish their game to confirm what had been said. When my 14-year-old daughter came out, she confirmed the same comment had been made.

I immediately went to the front desk and asked to speak with a supervisor. The front desk staff contacted someone via walkie-talkie, and I was first approached by a team lead who was polite and assured me that the employee would be removed from the area and spoken to. However, when the manager, Chris, came to speak with me, the situation was handled very differently.

Chris’s initial comment was that he was aware the employee in question was homosexual—a personal detail I found unnecessary and inappropriate to share. I calmly explained that I wasn’t trying to get anyone in trouble, and I understood the employee may be young, but the comment he made was completely inappropriate given that he is working with children.

Chris stated that he would speak with the employee and follow up with me afterward. When he did return, his tone had completely changed. He reiterated again that the employee was homosexual, which I reminded him was irrelevant to the issue. He claimed the employee had told him that the children were calling each other gay, and the employee had intervened to stop it. I informed him that I had been seated nearby the entire time, that the children had not been interacting in that way, and it was in fact the employee who approached and engaged them.

At that point, Chris interrupted me, stated he knew his employee well, and explicitly said he believed him. He stood up abruptly, sarcastically told me his name again, and dismissed me by saying I could find him if I needed anything else.

There was no attempt to investigate further, no accountability, and no acknowledgment of how inappropriate the employee’s question was. As someone with a background in customer service, I was shocked by how poorly this situation was handled by management. If this is how concerns are addressed at this location, it raises serious questions about oversight and training.

Unfortunately, based on this experience, we will not be returning to Urban Air Altamonte Springs, and I would strongly advise others to be aware of the management’s approach to...

There are signs all over the park speaking to the cleanliness and the website also highlights this. However not only is it extremely visibly dirty but after removing my kids socks after about just two hours of play there, they had black feet. This is not a one off situation I would say either as this is the second trip my family has experienced there. Additionally staff seemed to pick and choose when to correct behavior from kids. I continued to look for signs on certain exhibits to understand what was acceptable use of equipment/play areas but that was limited. If I saw other kids doing XYZ without being corrected by staff (and it was safe and reasonable) I allowed my children to, shortly later my children got correct for behavior that other kids/staff allowed/were allowed. Which confused my children and it made hard to enforce my kids when they saw other children continuously allowed to do said things. The locking door for the zip line like attraction above the kids playground was constantly left unlocked which caused a lot of stress as my children were intrigued to go up it as it looks like apart of the playground, extreme safety hazard for obvious reasons. On the bumper cars, my son is within height requirements for the ride so he was obviously excited to participate, however, once he got on the attraction he was knocked left and right (to be expected) but he was not tall enough to lay his head back on the chair and simultaneously maneuver the bumper car. That being said his neck was flung aggressively numerous times to the point he was unhappy, uncomfortable and did not want to go back on it. This has to be a safety concern that height requirements should be reevaluated. He could have easily hit his head on the seat and caused a concussion. Lastly, my children waited nearly ten minutes for the VR game to be told they did not have the proper bracelet on for that, fair, however the attendant stood there the entire time while the game ahead of my children was going on waiting and could have easily checked my children bracelets so we didn’t wait so long. Not to mention the attendant proceeded to dialog with my kids about what game they wanted to play on the VR (furthering their excitement) only to leave them with disappoint after then checking their bracelet, if you are not gonna allow them to play on the attraction, why would you discuss with them about the game to only deny them access.

While sure my children had fun, the behavior of staff was unprofessional for a children setting, inconsistent among staff and also among when rules were enforced, and the amount of safety and cleanliness was extremely disappointing. There is more I could write on our experience that lead to my negative view points, but I will leave it at that.

Picture of how nearly every play surface in the building...