Pei Wei Asian Express — Restaurant in Altamonte Springs

The food has always been very good, but my displeasure is due to the experience while ordering via UberEATS. An order was placed and cancelled IMMEDIATELY after, yet Uber charged me and their official explanation is that the restaurant "INFORMED UBER THAT THEY HAD ALREADY STARTED TO PREPARE THE ORDER" which is absolutely untrue. I demanded to see the time-stamp for both the order and cancellation and I was proven right. The order was cancelled SECONDS after. It doesn't matter how tasty or quality the product is, with this type of unfair practice I may have lost money, but the restaurant and app will lose me as a customer and everyone else I can spread...

I've been going to the Pei Wei Express in the Altamonte Mall for several years. It's my favorite restaurant and I usually eat there twice a week. The manager Juan and his employees, especially Kenia, are always smiling and welcoming. They remember my name and what I order and the food is always excellent regardless of what time I come by. There is rarely a long line even though the restaurant is very popular simply because Juan and Kenia are efficient and communicate very well. The food is always well presented and the serving station is clean. I genuinely can't think of...

I’m a regular at Pei Wei because the quality of the food is always top-notch—fresh, flavorful, and consistent every time. What truly keeps me coming back, though, is the amazing service. The manager always takes a moment to ask how I’m doing, and over time, it’s felt like we’ve built a genuine connection. That kind of personal touch makes a big difference and creates a welcoming, friendly atmosphere that stands out. Just wanted to say thank you to the whole team—keep up...