Better Business Bureau — Local services in Amarillo

This afternoon I was doing my laundry at Brock's 2 off of 1400 S. Washington, and the supposed owner was there- an older Asian female. She told the older Hispanic female attendant to badger me about not wearing a mask. During this time the badgering lasted for about 5 minutes. The attendant was very unprofessional, and I wasn't the only one in the facility- nor was I the only one not wearing a mask. The attendant accused me of ignoring the sign outside of the establishment about not being allowed inside without wearing a mask. I went outside and there is no sign, and never has been during quarantine time. There is also no sign posted inside the facility about wearing a mask inside the facility during quarantine. I came back inside, told her there was no sign, then told her that when I was done I wouldn't be back. The attendant and the manager continued to argue with me, yet did not get on to any other laundry goer that weren't wearing masks. This next argument lasted for about 3 minutes, and then I went outside and called Amarillo Communications, explained the situation, and the arguing stopped as soon as the next arriving attendant told the owner what I was doing. The oncoming attendant was the older attendant's daughter. I wanted an officer to go to the place to explain the rules of quarantine to the owner so that the badgering would stop. Amarillo Communications said they wouldn't send a cop to the location because a crime hadn't happened, and that the owner was allowed to act in that way because they had a right to refuse service to any customer. After I hung up the phone I asked how I could make a complaint against the owner, and the older attendant said there wasn't a way because no one was above her boss. She said the older Asian female owned 3 of the Brock's laundry mats. The owner then got on to me about how I was doing my laundry, even though I've gone to that laundry mat for years and have done my laundry the same way. I will not go back to this business, and they had no right to argue with me and make me feel uncomfortable while I was forced to be there waiting on my laundry to be done- especially after I told them a few times that I would not go back to that laundry mat. The oncoming attendant then offered me a mask, which was in an open bag that other staff had gone through- that means the masks are contaminated. After the owner left there were no more arguments, no one besides me was pounced on, and I will tell everyone not to go to any of the Brock's laundry mats. The older attendant lightened up and didn't have good things to say about the owner. The younger attendant apologized for what happened, but didn't have anything good to say about the...

I took my taxes to Knapp Bookkeeping the first week of April and called numerous times to check on the status of our return. the answer was always “we’re working on it”. Finally, on June 16th, I got a text message saying they were “trying to contact me”, even though I gave them my phone number every time I called and have their number in my contacts list so it isn’t blocked by my robokiller. I got the name of this company on Dave Ramsey’s Endorsed Local Provider list. Ten weeks is a ridiculous amount of time to get taxes done. My accountant that I used for many years moved out of state and charged half of the amount Knapp charges. I could have walked to Alabama (where my former accountant moved) and gotten my taxes taken care of a lot quicker. Any recommendations for a good, honest accountant that won’t charge an arm and a leg will be greatly...

The BBB helped me resolve an issue with a company that was generated by a scam operation that I was led into by doing a Google search. I had given up all hope of getting my money back. But with the help of the BBB, the company took mercy on me and refunded or replaced my money. I am now very happy camper, so to speak.

I hope we all realize that the BBB needs our financial support. I have sent them money in the past and will continue to do so. They are extremely professional, and they never give up when serving people. They are a most extraordinary institution, with helpers all over...