Keyhole Lock and Safe — Local services in Amarillo

Went to Keyhole to get a copy of a key and get two key fobs. They weren't able to accomplish either, but this is not the reason for the poor review. One of the clerks, a gentleman with glasses and red hair attempted to program the new key and fobs. After waiting for greater than an hour and half while he messed with my vehicle he reported he could not get the fobs because the check engine light was on, which I knew was a lie but was satisfied at least to have one extra key. I paid $104 dollars for this one key, and when I went to drive away the new key only worked sporadically, with the security system preventing further vehicle starts. I went back into the store to ask for a refund because the guy clearly lied to me about the key working, and about the check engine light being on (which it wasn't). He bucked up to me when I called him out on his lies and asked for a refund. He then lied to the manager, a sweet elderly lady about the check engine light. Fortunately she promptly refunded my money, but refused to acknowledge her employee was not being truthful.

Attached you will find a photo of my light cluster upon leaving the store showing no check engine light present. The only reason the check engine light might have been on is clearly because this tech was incompetent and was doing something incorrectly, rather than simply admitting he couldn't do the job.

*OBDII Scan code revealed no stored codes. The check engine light...

Went to have ignition switch removed from a steering column I was replacing in my truck. Initially I was told $40 and no more than 1 hour. We waited at front door before they were even open to be 1st in line in hope's of having it done first. After several calls I was told it would be "sometime today" because they had about 16 other jobs they had to work on as well, at which time I gave an alternate number so someone else could pick up column since I now had to go to work. At around 3:30 pm I get a call and voice message telling me that it was ready. My contact never received a call so it was a good thing I decided to call her and check. To top it off she was charged $65 with no explanation of the cost difference that...

They are quick and accurate about getting keys made. The 2 stars is for an employee. Guy with glasses and red hair extremely rude. Today I got some keys copied and once finished I was asked if there was any thing else I needed. I asked if I could get those keys stamped for no copy and this employee acted like it was the biggest inconvenience in the world. Saying why couldn’t have you asked this before I made the keys. It only took a couple of seconds to do. I paid y’all to do a service not have an employee have a bad attitude. Got back to work to find out our secretary had same bad attitude issues with the same guy. Plus to read a lot of bad reviews about him and he’s still...