Rent-A-Center — Local services in Ames

1 Star for a few reasons, I dropped by a few days ago to see if a sectional love seat(by Ashley) I had found on Amazon would be available at my local Rent A Center. 5 stars because they don't do any credit checks which automatically means you will end up spending like 30% more than the actual item is worth if you pay it off. Ok, 1 star because I showed the manager the sectional love seat i wanted to get and he said he could get similar items but prolly not that specific 1. I asked him if he had a wish list I could put it on...I actually looked him in the eye and said "You can tell whoever you get your merch from that you have a guy (me) who will rent the love seat the same day its delivered". The manager still declined. I then saw a "Santa's Wish List" up on their wall, clear view and large in size...again I asked if I could put the love seat on that list and he declined again. I mean, I Really got the idea this manager just didn't want to help me at all or do Any extra work. He wouldn't even look up surrounding warehouses or make any calls to ask around. I was pretty disappointed in his entire attitude towards helping me. I forgot to mention that when I showed up....at 1-2pm on a Saturday, non holiday, the door was locked to which my gf and I stood outside and read the hours they were open which were clearly stated on the front door. He said he "must have turned the key the wrong way". You can believe that or not, whichever you choose. So, yeah...not impressed. I must have asked 4 times atleast to put my love seat on a wishlist because obviously I'd Really like to have it but Mr. No just wouldnt even budge. This was my Only experience at Ames, IA Rent A Center....

Update (11-13-20) I am currently on hold as I was instructed by the below response to call their number. Been on hold for 13minutes, now I have...

Service was terrible i attempted to receive my couch twice the first time they never showed up and had me waiting until i called and asked what's going on just to tell me they short staffed and the delivery driver went home sick, but my delivery was scheduled days ahead of time. The second day I tried getting my furniture the guy delivered it and told me that I have to bring my own couch up 1 flight of stairs into my apartment because he couldn't do it by himself, I understand that but why is he delivering furniture alone is beyond me so, I canceled my whole order I completely wasted two days to get something I never got, everytime I call the guy seems irritated and sometimes he won't even answer my call... for my first time ordering rent a center it was a terrible experience...

Ok I came and met the sales representative name Donna Crump and she was very helpful and friendly. I told her what i wanted and she smiled with a friendly attitude as I was looking to start an account with you guys. I must say and admit that she did a wonderful job among helping me get what I was looking for and also we had a very friendly conversation as well and she made me feel welcome and like I’m family and I’m glad to have met her and I will most definitely recommend everyone to her in the Ames Iowa location. I just want to say thank you so much Ms Crump and I will most definitely...