ALDI — Local services in Ann Arbor

I searched online today for a last minute birthday gift for a toddler specifically an outdoor play parachute near me. What had appeared on Google search results was a 6' parachute "in store" for either pick up or instacart same say delivery.

Instead of ordering for delivery I decided to call the store to see if the item was in stock. I couldnt get through to a service representative by phone because you just simply can't and is said to be a reason for Lower prices.

For this reason I had to drive to store with a 19 month old and 11 year while on my to a bday party i had hoped to buy the parachute as a gift on the way.

After waisting unneccessary gas money and limited time, my children and i arrive to store in ann arbor MI and my son and I could not find the item on the shelf. My son found who i believe to have been a manager or supervisor and had inquired about the item in store. The woman quickly browsed the floor inventory stocked on the shelves and simply said back to my son "nope doesnt look like it" and walked away.

I had approached the same woman after over hearing her rude and inconsiderate response toy son to inform her that online both aldi's website and instacart had specified the item was in stock.

Her response to me was that "oh it happens and the truck must've not delivered it" then began to walk away from without any other remark.

I could not believe the customer service she provided and I've worked in hospitality retail management for 10+ years myself.

Then at check out I had 1 item an outdoor toy for my son i wanted to purchase and the self service check out did not accept cash and that was the only means of payment I had with me.

There was 1 cashier accepting cash which had 3 customers in front of me with grocery carts full of items and 4 or 5 self service check out lanes open only accepting cards.

Once I finally reached check out I had mentioned politely to the cashier working (name unknown because I couldnt see a name badge) about my experience I just had shopping as well as the poor customer service.

The cashier had quickly cut me off without any eye contact or empathic response, and had said "that happens the trucks deliver items on time a lot" and had disregarded my customer service feedback while shrugging her shoulders and continuing on checking out the customer behind me.

I WILL NEVER AGAIN go back to Aldi in ann arbor MI location with the same expectation or enjoyment. Frankly I'd rather now shop at Kroger for groceries and target for non food items ie toys, which both stores are miles closer to my home.

I am an extremely dissatisfied customer and I couldnt even imagine how angry and inconvenienced I would have been if I had ordered the item for delivery through instacart and not ever get the item in time for the birthday party.

The delivery option is nice for a mother rraising multiple children without enough time, energy or physical capacity to leave home. I could have saved myself more time, energy and money having the item delivered before the party whilei tended to other important things needing to get done.

I'm...

Walking into Aldi is like stepping into an alternate universe where brand loyalty goes to die and you start calling tortilla chips “El Snakos” without irony. The carts require a quarter deposit — a quarter, like it’s 1993 — which is brilliant because it simultaneously builds character and makes you question every other store’s life choices.

Inside, it’s chaos, but a disciplined chaos. You’ll find your produce next to random power tools, a kayak, and possibly a taxidermied raccoon (seasonal aisle, obviously). Every label looks like it was designed by someone who was vaguely told about the concept of branding over the phone. I once bought “Choco-Brix” cereal and “Mostly Cheese” pizza in the same trip and they were both phenomenal in a “I might be dying but I’m happy” way.

The staff? Efficient ninjas. They scan your groceries at 120 mph, hurl them into your cart like they’re training for the Grocery Olympics, and dare you to keep up. No bags unless you bring your own — which feels like Aldi whispering, “Adapt or perish.”

Why not five stars? Because every time I go, I leave with 40% of the things I actually needed and 100% of an inflatable canoe, a meat thermometer, and a European chocolate I can’t pronounce. Also, I’m still emotionally recovering from “off-brand Nutella” that tasted like it had trust issues.

But for ~$63, I fed my household, upgraded my kitchen gadgets, and got a lawn chair. Aldi is not just a store — it’s a lifestyle, a gamble, and a...

I used to love shopping here, but recently the cashiers have been quite rude. One day my debit card wouldn’t work and the cashier told me the reader was having problems so I asked if I could use a different register to pay. He just snapped a loud angry “No” at me. Luckily my friend was with me and we used her card. At the very next store my debit card worked, it was definitely their reader. And today I went in at 9am to do my shopping, and did a cash back for $100. The woman cashier grumbled at me to do her a favor and never ask for that first thing in the morning because I ruined her register for the rest of the day. I witnessed that same cashier aggressively telling people how and where to stand with their carts in the check out line. Come on Aldi, treat your customers with respect, because I would personally prefer to pay more and shop at Plum than have to deal with ill...