Bassett Furniture — Local services in Annapolis

Don’t buy this furniture it is terrible quality with even worse customer service... this company does not stand by its product AT ALL. I ordered a sectional that was delivered in December 2018, it was $8,000. Less than 6 months later the back cushions lost their shape, got lumpy and started sagging. The fabric started ripping at the seams. Not only did the seat cushions lose their shape, but the stitching on the fabric of the seat cushions shifted off the edge of the seat cores. (See attached photos) I can’t believe I have an $8,000 couch that looks like it’s 5-10 years old after not even a year of regular (2 people) use.

I sent customer service pictures of all of my complaints. They told me they didn’t guarantee their back cushions (I’m not sure how that flew off my radar because I would never spend 8k on a couch that wasn’t fully guaranteed). They offered to sell me new back cores. So I asked about the rips and they told me that because I purchased the protection plan, I should call that company and tell them I accidentally ripped the couch and that it happened in the last 30 days. They emphasized what to say to them. Everything happening with this couch is CLEARLY DUE TO BASSETTS POOR PRODUCT, and I’m supposed to call a different company and tell them I ruined this furniture?!

If you want to spend $8,000 on a sectional that looks like an old beat up piece of junk after less than a year of owning it..... buy...

We can’t recommend Angela Rosenberg and her team at Bassett highly enough. Like many, we had read her reviews before setting up a design appointment. The reviews were positive but truly weren’t glowing enough. We could not be happier.

We met with Angela several times to discuss the layout of our home, furniture objectives, color and style preferences. From there she was awesome! She put our home in a computer model and mocked up furniture placement for each room. Her eye for colors is awesome. She matched a variety of fabrics for the couches, chairs, ottoman, and counter stools that fit our style preferences. Truthfully, we never would have been able to identify/pick out that combination on our own. Furthermore, she recommended complementary area rugs that look great in the living room and family room.

The Bassett team supporting Angela was great. Our project was delayed a bit due to construction delays and they held the furniture and rugs in a climate-controlled warehouse for us. The delivery and installation was perfect. Everything was properly wrapped and stored, so we didn’t have any issues during the installation.

As we have other furniture needs we are automatically going to Angela for assistance. We can’t thank and...

I received exceptional customer service rendered by Design Consultant Dion Purcelle….

I recently purchased a sectional and other items from the Bassett Furniture store in Annapolis, MD where I received exceptional customer service from design consultant Dion Purcelle.

As the room where the sectional was to be placed was undergoing construction, and I was yet determining how I wanted to furnish the space, Dion showed me a level of attention and care which far exceeded my expectations, sharing multiple design concepts with me, so that I could visualize the available options which he proposed, coming to my home to take measurements, in order for me to be assured of the furniture fit prior to the purchase, and arriving at the house on the day in which the furnishings were delivered, to ensure proper placement.

Searching current inventory, as well as that which was available in the Bassett Clearance Center, Dion helped me to find pillows, a throw and an area rug to perfectly complement both the sectional and the look and feel of the room.

Indeed, I’m very pleased with the furnishings and I’m grateful to Dion for allowing me to benefit from his knowledge...