HomeGoods — Local services in Annapolis

Hi! On my visit to HomeGoods, in Annapolis MD, I was critically disrespected, racially profiled and down right belittled. Might as well add that the three female employees verbally harassed and in a sense, took turns laughing and brushing me off. While shopping, I picked up three paintings. Two smaller pieces priced at $10 and one extra large piece, listed WITH A RED TAG at $8.00. Upon ringing at the register, the first dark-skinned employee with a bedtime scarf on her head, laughed and told me that I would in fact not get the painting for $8. I then added that I have no idea why I wouldn’t, as the price is listed clear as day with NO OTHER price tag on the painting at all. In marker there is 49-100 written on one of the wooden panels on the back. A second employee, a light-skinned black woman, with multi-colored braids and extra gelled down frontal hairs, came to the register, actively starting to scratch the red $8 sticker off. While scratching the ticket off, she kept telling me different codes (mind you I’m not an employee there) and how she won’t sell me the painting. As I’m calmly and respectfully telling her, that I would like a manager & I’m unaware of what she’s talking about, she continues to over talk me, raise her tone & tries to argue with me. I’m literally a very happy person, still in a happy mood & awaiting for the supervisor. A white, older woman with dirty blonde hair, styled in a bun, comes to the storefront. I tell her my current experience and she literally stops me and says “it is what it is, we’re not changing it”. Since the initial visit to the store, not once have me (or my husband) received a proper greeting, any assistance or assurance with anything, all while noticing everyone else (other customers) were greeted, helped and even politely spoken to. To clarify, I am a 30 y/o black women accompanied by my tall, mid sized black husband. Yes, we are aware that this is Annapolis and we all know (or should) how black people have been and continue to get racially discriminated, disrespected and laughed upon. Especially, in this county. Lastly, I am very upset that I actually spent my money on the two smaller paintings, as this store doesn’t deserve a dime from my household. Furthermore, I have called and reported my experience to corporate (email and phone) and will also do the same on Google, Yelp, etc. Truly sad, as I really loved HomeGoods. Still do actually, just not feeling the treatment from said employees in Annapolis MD. Karma is infinitive. Mea Culpa, as I’ve should’ve known better than to shop at this...

This is an update for 12/9/2024. I decided to visit this homegoods (Annapolis) tonight since I needed to kill sometime before getting on the road. I purchased a lamp, and the manager, Danya, told the cashier to remove the light bulb from the lamp.....shaking my head. This is the worst homegoods EVER! I told Danya that I have shopped at Homegoods for decades and purchased several lamps, and no one has EVER removed the light bulb. Her response was: Well, that means I'm the only person who is doing my job!!! She stated that the store manager had to purchase light bulbs recently because they didn't have any! Well: that means you are selling lamps....duh!!! How much money are you losing when you include a light bulb in the purchase of a lamp. Corporate... please respond...is this what you are doing now at the Annapolis location. If so, you have stooped to an all-time low when it comes to customer service! WOW...just WOW!!!

This location is quite limited in terms of higher end/high quality merchandise. The pickings are always slim. I would skip this location if you are looking for furniture. This is a good location for smaller items such as candles, pillows, certain kitchen ware. The customer service is substandard. I shop at night due to my schedule. They close at 9:30 pm and at 9:20 pm, they have the audacity to make an announcement that registers close at 9:25 pm. Really? And the worse part is they get VERY aggressive with you if it is 9:20 - 9:25 pm and you are still in the store. Someone in upper management needs to send a mystery shopper to this location so that you can see first hand how out of control things are at this location around this time frame. Totally unacceptable attitude and behavior in particular from the...

Need more staff. My first venture to this home goods was on Columbus Day Monday. Unfortunately, everyone else had the same idea about going to Home Goods. The checkout line literally stretched from one side of the store all the way across the main front aisle to the other side of the store. Only two cashier's who were doing the absolute best they could. Either the managers didn't plan ahead for the holiday and schedule or they did and people didn't come in or they just don't have the people to schedule. Hoping that the experience was a true one off, I decided to venture back on Saturday October 14th. Guess what. The lines where just as long. Its ashame bc the products seem to be great quality, trendy and within a great price range when compared to Pier 1. But I fear by the time I wait in line to pay for the product that the trend would have...