Reico Kitchen & Bath — Local services in Annapolis

Horrrible Experience. On 11/18/18, we were remodeling our kitchen and I decided to exchange one solid wooden door for a glass insert door. I said one door. We brought our old door in for the correct measurement. The sales contract reflected our last name which was misspelled. A bad sign. The door was ordered and of course it took longer than they said it would. The door comes in and I have to take it to a glass company to get the glass put in. After a few more days, the glass is installed and I took the door home. Naturally, the door was too small. By 2 inches. I called the store and they weren't sure what happen but blamed it on the factory. Another door was ordered and they said it would be 2 weeks. A rush order. 3 weeks later, no door. I called and they said the door just came in and would have the glass installed. Another week goes by, I called and they said they took it over to another glass company instead of the old company because they could get the glass quicker. The first glass company was 2 days. They already had the door measurements and what glass we needed from our original transaction. I called the second glass company several times and no one would answer the phone. A few days later, the door is ready. On 2/8/18, my wife brought the door home without checking it out. I remove the door from the box and the outer edge of the door had a 3" scrap down the side, was cracked, and the glass installation was poorly installed. The caulking job was horrible. 3 months have gone by. I took the door back and management agreed the entire process was left to be desired. The door was reordered and a new piece of glass was installed. On 3/12/18, I called the glass company and they stated they called Reico on 3/8/18 and told them the door was ready. Ironically, they also called on 3/12/18 and reminded them the door was ready. On the same day, I received a phone call from Reico advising the door was ready. The district manager refunded our money and the door had no issues. The employees meant well but the attention to detail by the company was severly lacking. A total...

Five months in and still no kitchen. Cabinets came in broken and it has been over 2 months to replace two of them along with ALL FRONTS. Getting run around and an excuse after excuse for the delays. ALL kitchen fronts have dents or bad paint job and have to be replaced.

Will update this review as we go along.....

Replacements came in and.... they were as bad as the first batch. Some, were not even painted!

Over a month have passed and as new (THIRD) cabinet doors were to be installed tomorrow we JUST learned that there is yet another delay. Guess no one has a time to inform customer who has been waiting 6 months for the kitchen. Absolute lack of respect. No apology, just excuse after excuse.

We informed Reico of missing parts for cabinets and it took them 3 months to send us shelf 4 pegs...

Someone from company replied to my post but that's where their concern and customer service ended. No further action.

PLEASE save yourself a headache and do not use this company. Trust me, you do not want to have to live without fully functioning kitchen for over 6 months. What a...

Working with Johanne at Reico Annapolis was a great experience. We were referred by another Reico customer who purchased Reico Express in-stock cabinets for their kitchen remodel. My husband is very handy so we knew we'd be able to manage hanging the cabinets ourselves. Johanne came out to our house (about a 45 minute ride from the office) and spent time with us discussing layout, design and our needs. We had proofs and an estimate in just a few days. Johanne was accommodating and patient with follow-up questions and layout tweaks. We kept in touch via text and I never felt like I was bothering her - she was incredibly responsive. Once we placed the order, our in-stock cabinets were delivered within a week. The quality is amazing and we have received dozens of compliments on our new kitchen and laundry room cabinets. I can't speak to the quality or timeline of working with their custom products, but the Reico Express service was fantastic and we would definitely...