Red Wing - Apple Valley, MN — Local services in Apple Valley

I was in this store after I had bought a pair of shoes for my son at a different location. The first pair was too small.We were told to come to this location, to get a pair that fit. They didn't have them. No problem. I asked to order them, guy said he was too busy to order then because customers were coming in. I already bought a pair and was just trying to exchange them. The guy helping me was extremely rude and impatient. I asked to order the shoes multiple times. He didn't. He suggested a different shoe but then said he didn't have any that were my sons size. In the middle of "helping" us he just stopped and started talking to a new customer. I had to grab my old pair from behind the counter on the floor as he stood there talking to someone that came in after us. I felt very disrespected and was embarrassed in front of the other customers. I will never return to this location and will have any future shoes shipped to another store. I have never had an experience like this at a red wing and am shocked at the customer service of...

Worked with Erik. I'm new to leather boots ownership and the heritage line so I wanted to ask questions regarding care and products for care. As I was trying to explain where I was with my level of understanding and express my concerns, he would continuely cut me off and try to sell me a product without hearing the whole question. Once I pushed him to hear me out, we decided that the product he tried to push on me would have tarnished and ruined my new boots. The whole experience felt like he wanted to quickly push me out of the store even though I was the only customer inside. Overall, he didn't seem to know much about Red Wing products or care about my needs. I would not recommend this Red Wing location and would tell anyone to try a...

I have always loved my wingshooters. They are the best! When I went to resole them I paid up front for the soles they said they could do. 8 weeks later not only could I not get the soles I was looking so forward to, but I couldn't even get the original ones installed.... All I can say is I am really disappointed. I will always love the shoes, but the service was disheartening. The young sales guy reading his fitness magazine as opposed to helping customers also didn't highlight the customer service i typically look forward to when customers pay 250.00+ for work boots. In my opinion I'll trek up to St. Paul in the future. Or try boots from...