Pandora Jewelry — Local services in Arcadia

If there’s a 0 star option, I’d give without hesitations. This store is such a scam! NEVER been able to fulfill the customer service AT ALL! Oh actually, has ZERO customer service there.

I’ve been moving to the area for almost 3 years, I’ve been back for 3 times in total to ask for a simple cleaning on the bracelet and charms that I’ve been having for years. 1st time came in and they refused to do cleaning since it was not under their open schedule Monday - Thursday 🙂‍↔️. Ok fine, I came back again during their “open cleaning schedule”, they gave me excuse of their machine doesn’t work. Then, now I came by to ask for cleaning again, the staffs there pretty much have IDGF attitudes and telling me that the store is too busy right now (however, they have few staffs there chatting and chilling😂). I don’t know if it’s luck or just the store suck at fulfilling the service. It took me 3 years to seek for a cleaning service, but never fulfilled. Well, guess I’ll just drive further and get it done better than putting hopes on this place.

Like hello, if you guys are that limited to fulfill the customer service then please just stop advertising for those services after purchase. It’s just such a disappointment!! Honestly, I highly don’t recommend this store, overall service attitude just HORRIBLE… Bad management, staffs are too sassy to care for their customers.

Overall, just don’t go there.. don’t spend your money there to pay for those terrible staffs’ commissions. There are many other pandora locations you could go, spend your bills, and have better services.

If there’s anyway to report to corporate, let me know. I will do it without ANY...

My daughter purchased a ring for me as a Christmas gift, within a week a stone fell out. In the next week 2 more. Went to this location to see if it was returnable would they fix it what are the options. The girl who I spoke with and I didn’t get names said the ring was misshapen and that’s why the stones fell off. I did not bang it and not sure if it was like that when I got it I didn’t check I just put it on. So she said it wouldn’t be covered under manufacture warranty but did my daughter purchase the warranty? Unfortunately my daughter was not with me and I did not have receipt but she purchased under her account. They couldn’t find her account either. Another staff meme we came said no they couldn’t do anything to help me. Then I asked can you size my fingers please she gave me this look like why and do I have to she said well what size is the ring she got you the one she had in her hand. I said I’m not sure she said well whatever size it is just size up on your middle finger.. ok thanks nice customer service!! I left and went to JC Penney they sized my fingers and to my surprise if my ring was a six the finer next to it was not a 7 and my other hand was not the same size… (sarcasm) so I won’t be going back and people need to have better customer service skills or go work at home! Or in an office that you don’t have contact with...

If there was a negative option, i would give a minus -5. Went today to pick up an online order had to wait in line. Makes no sense to order online and have to wait for 8 other customers to pick and choose there options while my order is waiting to be picked up. The worst, once I was checked in by Rachael, she told me I had to wait first come, first serve. She then goes outside and ask customers in line if there was anyone with an online order. Rachael pulled a lady that was in line and pull the first available associate to help her. She was aware I was there to pick up my online order. She obviously had some kind of prejudice against me or may be racial. She purposely ignored me and had another person taken care of and made me wait longer. David confirmed that the customer she pulled from the line was online order. Same as mine and acknowledged there was an obvious issue. I'll never go back to this store even though there are some good employees there. I will tell you I never raised my voice, nor was I rude to her, never met her before today and can tell you she had an issue with me as she went out of her why to...