CELL PHONE REPAIR CENTER — Local services in Arlington

I'm very disappointed in this place. Let me explain:

I brought my LG G3 in about a month and a half ago because I had been clumsy enough to shatter the screen. Obviously my fault. The price seemed in line with the place that I had taken it to before, but with a location that's much closer. I went and ate lunch close by, and when I got back, the guy handed me my phone and told me that I'd need to bring it back next week. When I powered it on, I saw why. The Touch screen had been replaced, but the previously OK LCD screen had been trashed. I'm assuming by stress. It had wide swaths of the screen that were washed out. Also, all of the touch points weren't working right, although I didn't realize this until later.

When I went back on the day they asked me to come back, they hadn't gotten the part in. SIGH. Fortunately, this isn't my only phone, so I was able to live with this. For the next 3 weeks, I'd come in a few times a week and have to remind them that my phone wasn't working. I got all sorts of stories about the part being sent wrong, or being on back-order.

Finally, after those 3 weeks, I was told that they had the part. Mind you, I was never ONCE contacted, even though they had my number. I had to go into the store every single time. I dropped off my phone, and they told me it would be ready in an hour. Well, I couldn't make it back in that day, so I went in the next, and was told that it wasn't ready, but it would be in.... drum roll... an hour!

Needless to say, that didn't happen. It took about a week for me to get back in, and at that point I was informed that they had to order a sensor for the phone. I also noticed that the back cover wasn't snapping on right, and the clerk noticed me noticing... more on that later.

Fast forward 2 weeks, and me walking in to a tense situation happening in the store. 4 Firefighters and 2-3 police were talking to this guy with gang tats (tear on the face, and tats all over his arms). He sounded like he was high as hell too. They were trying to talk him into a ride to the hospital, and he was slurring all sorts of BS.

The only reason I mention this is because it made me want to get in and out quickly. I'm not one for stupid drama, even though this review might make the reader think otherwise.

I took my now completed phone and left. I got in the car and drove to another parking lot and powered it up and everything was working. But that's when I noticed that they had replaced by front screen with a white facing! I have the black phone, or at least HAD the black variety. When I pulled the sticker with my name on it off of the phone, I noticed that the back cover (You remember the back cover, right?) wasn't mine. It had an AT&T logo. I have the Sprint variety. They had put a cheap back cover that lacked the antennas on it! That means I can't use NFC or wireless charging. Kind of a big deal for me, as I actually use both. I ordered a replacement at my own expense. That still won't get me a black front face of course.

I've decided to cut my losses and not go back in to deal with these people. Every time they touch my phone, they disappoint me. There's no way I'll ever darken their doorway again, and I even considered a small claims court action. But I've decided to simply put this message here so that the next person who looks these guys up has some context as to why I rated them so low.

TL;DR - Caveat Emptor

Edit: I just went through their 5 star reviews. Every single one of them was a fake account created to give a 5 star review. This place is shady.

Edit #2: The owner went from a crappy "Have a nice day" to begging me to remove the low ratings. Sorry, every time I look at my white-faced phone that should be black, and the spots on the screen that are lighter than the rest of the phone, and remember that I had to buy a new back out of my own pocket because you stole or lost mine and replaced it with one that lacks NFC, I have to wish that I could give you 0 stars. You don't deserve to succeed as a business.Try not being lousy and you'll earn...

I would like to start off saying, Google requires at least a one star rating on here. Because if I was able to I would definitely rate this place a zero star. I recently cracked the screen of my iPhone 6, and found that this is the most reasonably priced place I could find that was local. Therefor I gave this place my business. Upon arriving at the Cell Phone Repair Center, I was recommended by an employee to purchase a screen protector that was guaranteed to prevent any further damages on my screen. I was surprised when the manager told me it would take 10 minutes to fix my phone... Consequently, the entire screen ended up falling off later that night. I habitually tried to press the screen back on to the phone, and it resulted in a crack in my brand new screen. I had not dropped it or done any prior damage to it, it was entirely the employee's fault. As I figured it was a simple mistake on the employee, I returned to the store once again to have it repaired. Initially, I was patient with him because I am aware that mistakes do happen. He examined my phone, and then tried to convince me that the reasoning behind my screen breakage was that my phone frame was bent. I will include that I am familiar with what bent looks like, and my phone was not bent. I later took it to Apple to have it inspected, and it was then confirmed that the frame was straight. The manager then told me that he would fix it for no cost and that it shouldn't happen again. About a week had past with no issues, yet unfortunately today my screen fell off once again. Once again, I returned to the store to have it repaired. I will admit that this being my third time to return to the store, I was quite agitated. I addressed the issue to the manager, and he told me that there was nothing he could do. He rejected my issues and ignored his mistakes. We ended up having an disagreement over his lack of integrity. He was very disrespectful with me and very selfish. He did not own up to his mistake of not fixing the phone correctly, ignored his customers needs, and he did not abide by his businesses guarantees. I am very dissatisfied with the way this was handled. The customer assistance here is atrocious, and so is the service. I spent a lot of money attempting to get my cell phone fixed and did not receive my moneys worth. It was almost equivalent robbing me. I would not recommend this place for phone repairs, for I hope nobody else makes the mistake of trying to get their...

After deciding to get my iPhone 6 screen fixed here, it was a tad bit too late before I had realized the Apple Store was offering the exact same price to get it fixed with the actual parts that assembled the device. However that wasn't the worst part, even though you are given a decent screen, it will mess up your screen configuration & sensitivity. I can't text like I should nor search, applications are randomly accessed and pulled up as though someone is pressing on the application. The list goes on, and so I tried to be compliant the day after experimenting with my phone but the process took about a month before they claimed to receive the actual part. Upon receiving it, they have decided to charge me yet again to get the screen swapped not even letting me keep the screen purchased.

Now I decided to save up and invest into my phone yet again ($109) but with a reliable company, one they possibly can't compete with, Apple. So I'm just saving everybody I possibly can from their poor service and product, trust me you'll...