Chair King Backyard Store — Local services in Arlington

Extremely disappointed and upset with the customer service in handling a wrong item being delivered! The wrong height of the table that we ordered and paid extra for it to be delivered was made. We immediately contacted our sales lady from the Arlington location to let her know of the mistake. She was rude and defensive and not wanting to put forth any effort in correcting the mistake. She repeatedly stated that the error was on the delivery end of it in Houston and not her fault. She was not helpful at all! The manager from the store was even worse than she was in helping us get the correct item that we ordered. We had to contact the Houston office manager ourselves in order to get answers. Now we will wait another full week for their mistake to be corrected and hopefully the correct table to be delivered this time. We argued for over 30 minutes on how to get the correct item that that we bought and paid extra for delivery. We clearly understand that mistakes are made, but my gosh, if you send the wrong table then act like you care about correcting your mistake and take care of the problem! Terrible customer service! We do not recommend...

Chair King has been such a breath of fresh air for us. After two nerve-racking failed purchases with a big-box company that we are still fighting with over cheaply made, broken chairs and chairs that we paid a lot of money for that never got delivered... we were a little gun shy about purchasing yet another trio of wicker loungers that had to be shipped in from out of town. Our transaction was seamless, the shipping went smoothly, and the chairs were pre-assembled. The quality and warranty sealed this company's business with us, forever. The staff was courteous and accommodating, and we couldn't be happier with our purchase. Thank you, we will never shop another patio...

The review is only about the experience at the store as we don't have the stuff we bought yet. We were greeted at the door but there was no pressure. When we decided on what we wanted to know more about Daisha was very friendly and professional as she helped us. Very clearly communicated how things would work and the transaction for a glider, a texas bench, a couple chaise loungers with cushions, a wicker trashcan, and a cantilevered umbrella went smoothly with only good surprises. Would highly recommend and working with Daisha...