Spring Creek Barbeque — Restaurant in Arlington

We went to spring Creek pretty late in the evening. Maybe an hour before closing. We got our plates and as we went down the line there were only two glasses with ice in them on the beverage counter area. The ice was mostly melted or at least half melted so I grabbed one and the person I came with grab the other. We went to our table and we started eating. We were having good conversation and the food was pretty good. Peach cobbler it wasn't that great. It wasn't sweet had they just made it a little bit more sweet. It would have been perfect but it wasn't. It was just like it was naturally sweetened by the peach itself. So when we were just eating and the person I came with look down because he had almost drank all of his beverage and there was a fly in his cup. Big nasty fly look like it had drowned on the water that was created from the ice because it wasn't squashed it was all intact and still plump. My friend was disgusted and made a sound of disgust and grab his glass and that is why I looked down at the glass and said " what is it". And he showed me the dead fly in his glass. my friend had drank most of his drink so he went to the front to tell the manager. The manager wasn't outside the kitchen so he told the person that was working out front so she went back and told the manager what she just saw, the fly inside the cup. Now mine you there were only two people in the restaurant that was my group of two people and another person and their companion. So the lady that worked there went back to the kitchen area to tell the manager and the manager sent her back out with a message saying okay" I can give you another drink but I'm not going to comp your food. How rude was that the restaurant was practically empty and the manager didn't bother coming out of the back to. Personally apologize for someone who almost just drank a fly in his drink. Not having an option of choosing another cup. When we came in. there were only two glasses there and so I took one and he took the other one. So I say I will never be going to that Spring Creek barbecue again, the manager doesn't care about his patrons. I don't know who the manager was that night but they did not care. Now who cares about getting another drink when we just told them that we almost drunk a fly. How nasty. Very unprofessional. Very rude, very uncaring and...

I was having some work done on my car at discount tire. I decided to walk over for a bite to eat at Spring Creek BBQ. It was midday on a weekday and they were extremely slow. I approached and asked the gentleman for a kids meal, to which he quickly went to quoting policy and telling me I was not allowed to have it. he went on to tell me if he allows me to do it, then everyone else will too. Maybe, but if everyone else is ordering it, maybe you need to take another look at your portion sizes. I am strongly against wasting food, I am a small female with a small appetite. I’m trying to spend money with you and not waste food. I simply went out the door, then came back in and placed a order to go… sat down quietly to eat my food when another gentleman came over and began lecturing me telling me he was losing money. Actually, I paid $10.01 for this kids meal that I am eating quietly by myself in the corner. Without it, I would’ve walked out with nothing. So I don’t think you lost money, you just lost a customer due to the incredibly disrespectful and rude way I was treated in your restaurant. These people put on a weird facade of some kind of family/christian establishment, but don’t be fooled. See below for a picture of my kids meal. It is more than enough food for me and all I want and still will not be able to finish it. Maybe try teaching empowerment to your leaders. Policies are simply guidelines and they should have the option to cheerfully adjust as needed for each customer. I seriously doubt very many people over the age of 12 years old even order a kids meal so I don’t think this is a huge issue for spring Creek barbecue. Leaning solely on a “policy” is your greater issue. This experience was embarrassing and really turned me off of this place.- the cashier that took my order was the only good thing about this experience. She...

Called in an order for pickup and came about 10 minutes later. A gentlemen told me it wasn't ready yet but he would call out to me to let me know when the order was done. I sat down at the waiting table and waited... for 35 minutes. I decided to go in and check if my order was ready at the register (the gentlemen from earlier was nowhere to be found). The lady there told me that it was indeed ready and she doesn't know how long it was sitting there for.

I'm like ok fine, mistakes happen; so she goes and repeats my order- turns out the rack where they hold all the to-go orders is disorganized because they couldn't find my complete order. So now I'm standing here at the register checking part of my own order while they look for the rest of my order on the rack and asking other workers (this takes an additional 10 minutes). Finally after sorting this all out I get ready to pay in full price ($97 USD) and prepare to leave. The lady hands me my card and receipt and quickly moves onto the next customer.

Not once did the lady make an effort to say sorry or show concern about the hold up at all. Where is the training and accountability for these team members on their customer service? I've had work experience in the food industry for several years including time in a meat processing facility where we trained competent managers to oversee others and assist the process when necessary.

The food is good but the customer service (for to-go) this evening was not. I would still recommend this establishment though for the many years prior that I have been coming to...