Treetops — Hotel in Arlington

I left a great review last year staying here with friends prior to moving here long term myself in January. I have now been here 4 months and have experienced blatant discrimination and now retaliation and harassment, as well as threats. I have several long-term and short-term tenants on my side and vouching. The management here is very clicky and judgy. Favorites runs rampant here. Don't stand up for yourself ever. YOU WILL GET SINGLED OUT. I have documentation, evidence, photos, and witness statements. I have called corporate 2 to 3 times A-day since I received notice to vacate on the 21st which was noted it was handed to me in person and it most certainly was not, which is now being contradicted by a 3 day notice, I received this morning however legally by law, I'm supposed to be given a 30 day notice even though the claims in my notices are unfounded and Ridiculous..... not to mention written to look more than it is. They have also threatened to illegally remove my property without proper notice or court procedures. Corporate does not care about this property. They recently promoted someone to manager who has been getting complaints for over a year here and on line, causing business loss. I was told by some of their own staff today that they thought the situation was wrong messed up and I should take it to court but they're in fear of speaking the truth or standing up for me for fear of losing their job as well as other long term tenants here fear complaints because they know nothing will get done and they don't want to get kicked out. This park is advertised as a family-friendly community, which it's r v long term, and short-term campers definitely make it feel, We get together we've cooked together. We have drinks around a fire pit we're all as social as we are allowed to be... But management is not a community. They are a money making machine and run this place like a snobby hotel. I could go on and on. However, my only warning is don't stay here long term. They pick and choose who they like and force out who they don't. It's nothing but favoritism, discrimination, and b s and drama. And short term always confirm reservations and rules. They seem to change often.

There was a gal here named Anna that everybody absolutely loved and the park was thriving. Then people enjoyed themselves. Everybody was happy, and now it's just quiet and desolate, and people don't socialize as much anymore. I believe it is a fear of all the issues I mentioned. I will also be filing a complaint with Better Business Bureau and have given all of my documentation to an attorney and hopes to fight our notice to Vacate so we can just live peacefully which is why we chose this beautiful park. My son's first job is in walking distance and my daughters school. Both my kids have disorders, and it's clear they pick and choose tolerance or compassion. Other tenants have had law enforcement called dozens of times, not one time given notice or eviction. I called myself for assistance to get mine to treatment, and they came out it was a quiet conversation and transport and was evicted the next day. Law enforcement assistance, presence is not a "disturbance." I will be making them take me to court. I've never once received notice of a complaint prior to the initial eviction notice. Even though it is a beautiful setting behind the scenes, it's toxic, Not only that a hostile work environment for some employees who also report issues to corporate also witnessed by other campers and they do nothing. The attached photo is a vandalized bench by other people's children, but we get evicted for transport assistance/ help and lies. Several long-term people here hope they put Anna back in the office and really clean up management here in office, and just leave people alone. Most Everybody else is lovely and pleasant to be around. Just a reminder, corporate doesn't care what's going on here, I have emailed and called about 13 times. I was told I would receive a call back in 48 hours. That would have...

We have been at treetops for 2.5 years. It has gone drastically down hill. Today my daughter (who is usually not home) tells us there is no power. She goes to the office and Karen states she sent out an email. We NEVER received an email. I called the office to speak to her, she was in the bathroom. I spoke with Jason, who is amazing. I called a few people I know at the park NONE OF WHICH GOT AN EMAIL, stating the power was going to be off. One did say she got a note on her door a couple days ago. We did not get a note either. My husband left work and got our two dogs out of the RV and put our food in a cooler. I had a missed call from the main office. I called back almost instantly and this time she is “out doing her rounds at the park”. I call corporate and left two messages, they still have not called back. I sent an urgent email to Gery, still no response. Mind you had my daughter not stopped in, my dogs could be dead. It’s now 415pm. I pull into the park and to my surprise Karen is sitting at the pool with her family. I hope everyone who was NOT notified is ok and their pets are ok. While I’m at it, let’s talk about the pictures they always post. They are a couple years old. I know this because my RV has been in the same spot since February of 2022. The pictures posted show a a different camper in our spot. Below I will attach what the park actually looks like so you don’t come here and waste your $900/mo plus electric. Oh and then for July’s rent we paid end of June. Karen calls us wanting to know where our rent is. We tell her they already cashed the check. She don’t believe us and wants the check number. My husband has to tell her the check number and on the back of the check it’s posted with the tree tops stamp. Management here is an absolute joke. Thank goodness for Jason. Promote him!! Oh and ironically the only email we got recently was Karen announcing Lisa quit and she is taking over. (fyi these pictures are from two weeks ago) If anyone is asking themselves why we are still here if we dislike it so much, it’s because we only have 3 more months is Texas. (And when Lisa, Ana, and Myra worked here it was pretty amazing). We are trying to wait it out for the convenience of our careers. After reading the responses from tree top on others reviews, I ask this, do not waste your time with the apology or a “call us to make it right”. If you respond with “we did this, we did that”, share the proof, not some generic, autogenerated response to appear to the rest of the world that you guys actually give a d* and have solid resolutions. I could go on with the times I’ve reached out to get situations handled with zero resolution!! Save the rhetoric for...

We like the location surroundings. Advice if you are a feast for mosquitoes is to apply your DEET spray to all exposed skin before you get out of your vehicle because after two nights here and using 40% Woods spray, I have TWENTY SIX bites. It’s nature, and it is camping, but we do this every weekend around Texas and this was the worst number. Just so itchy lol.

The one thing that let this place down for us is the Wi-Fi. It’s awful. I see a review from 4 months ago and the response did say they would pass on the feedback to management but based on our experience in September I would not expect it to work if you need it. We canceled our plans to visit again for longer in November because of the Wi-Fi issues. The service from the Sun Wi-Fi people is no good either. I spent 2-3 hours of our visit trying to get it to work. It’s not even isolated to the site/pitch we were on. I walked our dogs around the park and it was not working for me. I also tried the $7 per day paid service for faster Wi-Fi and that did not work. They said to me on the phone on Saturday it would be fixed so we tried Saturday night and Sunday morning. Not fixed. They also told us in the office on Saturday that it was being worked on. And the $7? I called them Sunday. Allow 7 or 10 days I think he said for the refund which he had put a “request” in for to billing. Didn’t even sound convinced I would just automatically get it. A chargeback will happen if not, only $7 but that’s not the point!

I will say, lovely staff, clean restrooms/bathrooms. Really pleasant surroundings. The dog play area was clean and I appreciate places where dogs are welcome and you don’t walk on poop everywhere.

Checkin was super easy and they were on hand to help if needed on arrival (they said just give us a call). Pull through site very good. It’s the best site we have been on for appearance and surroundings with a lot of longer term RVers staying there.

As the younger tech age RVers grow up, WiFi becomes a necessity so TreeTops it needs properly resolving. I wish we could turn off our phones and not look at the laptop when we are in a really nice location like this, but we can’t do that all day and night most times we are away from home. We have to keep earning the $ to enjoy the time in...