STL Beds — Local services in Arnold Township

I would give them 10 stars! I called STL beds the night before I had to move as I was having an issue draining a waterbed. I was using the drain & fill kit but when I turned the water on in my bathroom sink to create the pressure to suction the water out, the pressure was too fast and was going to over flow so I turned the water pressure to medium. I couldn't tell if it was draining the bed or not so I found STL online (I'm in FL), called and I got Doug. He let me know the bed would not drain at half pressure and I needed to buy a Drummond Transfer pump which I could get at Harbor Freights. I went into a panic because I needed to drain that bed as the movers were going to be at my place the next morning. STL was closing in a few minutes and I had never used the pump before. I was half in tears because where could I get help if I needed it? Doug assured me I could use the chat message link on their website even after they closed and went on to give me his personal cell number "just in case" and assured me we would get my waterbed drained that night. I hurried up, got to Harbor Freights, (Doug even recommended I check online at the HF close to me to make sure they had the pump in stock, which thank God they did!) got the pump and everything went as Doug said it would. He explained to me how to connect the pump and what to do. I did call him upon my return to let him know everything was working as it should! Talk about going the extra mile for customer service and I'm not even a customer of STL. This just tells you STL is a first class place for ALL your...

I am blown away by the service I received today at STL Beds. I placed an order through Amazon for a bed frame support from STL. Within a few minutes of placing the Amazon order I received a text from Michael at STL letting me know he saw my Amazon order and wanted to make sure that their product would fit my needs. He offered for me to text or to call him. I have never before had a manufacturer follow-up like that on an Amazon order. I called him and we determined that what I had ordered would work, but probably require me to drill some additional holes in my existing metal frame. We decided that I should send him some pics of my frame so he could see exactly what I am dealing with. He called me back and told me that he had supports that were made for my exact bed and that he suggested that we change the order. He sent me photos that showed the instructions and what they look like. His colleague joined the call on speaker and they both said they would only charge me the amount of my original order even those these custom supports were more expensive. I told them that I felt like a had traveled in a Time Machine back to the days of amazing customer service. His colleague said that his father started the business decades ago and believed that, if they were going to sell their products online, they were going to give the same level of customer service as they do to their in-store patrons. They get my highest recommendation. Thank you STL Beds for the outstanding service and the great feeling that...

My wife and I couldn't be happier with our experience at STL Beds in Arnold, MO. We went in at 5pm on a Friday (they closed at 6) and were there over 2 hours and not once did we feel rushed or as if they wanted to close. They were so honest, up front, and informative. Everything you look for in someone to do business with. We came in not knowing much about the different types of beds aside from a little online browsing, but when we left we had a PHD in beds. They took there time and helped us find the perfect bed that compromised between my desire for firmness and my wife's desire for softness. After a little while, before we even discussed pricing, we knew we wanted to do business with this local company just bc of the way they treated us. Naturally, we favored the new latex beds which are not cheap but they worked with us considerably on the price since he knew it was way over our budget. I didn't even bother checking anywhere else at the time bc even if I paid more at this store it was worth it bc there service is that good. (After making the purchase I did check around and it turns out they are the cheapest) We were told it would take 2 weeks for our bed to come in and it only took a week which was great. We can't thank STL Beds enough! We haven't slept this comfortable ever. We wish every business operated on the same principles and shared the same values as STL...