Corn's Appliance — Local services in Arvada

My fridge recently went on the fritz and I had to urgently decide whether to repair it or buy a new one. I decided I would try to find a way to buy a new fridge and have it delivered the same day, & as it is almost always a week or more until a delivery of a major appliance can be made by any new appliance retailer, I decided to search for another option using craigslist and angie's list, and yelp.

I called Corn's Appliance at 8:00 a.m. on Friday morning (an hour before opening time). Brad, the owner, answered the phone and was immediately pleasant to talk to and was obviously sincere and a straight talking, honest person. I explained my situation and inquired about a fridge I had been looking at in one of his craigslist ads - A Dacor unit. He said that he had just sold that one, and apologized that the ad had not yet been removed. As we discussed what I was looking for, & how much I could afford to pay, he brought my attention to another ad he had posted which I had ignored, due to the price tag. It was a beautiful 2018 model Jenn-Air French Door unit (stainless steel front), listed at $2,000.

I had told Brad that I was really hoping to buy a fridge that day, and to have it delivered that day if at all possible. He said that he would sell me the Jenn-Air for hundreds of dollars off if I liked it and wanted to buy it today. I told him that was extraordinarily nice of him and that I would be there at 9:00 a.m.

When I met Brad at the store, I was immediately impressed with his demeanor and personality. He is a straightforward, nice, pleasant man who is very easy to talk to and is actually one of the coolest sales people I've ever dealt with. No kidding - it's like just talking to a friend - no BS or nonsense, just real communication. They way he does business is straight up, professional and honest. Also, Brandon, the person who greeted me when I arrived was friendly, knowledgeable and very helpful and genuine.

Brad spent as much time with me as I needed, and answered all of my questions about the Jenn-Air and also 2 other units I was looking at in the store; and about many other topics including technical questions about specifications, installation, delivery, operating the fridge and so on. Not once did I feel I was being treated in any way other than as a valued customer and even a friend. Just excellent.

I went forward with the purchase and he was even able to get me into the first delivery slot for the day, as there had been one that was rescheduled. I drove home and less than an hour later, the delivery and installation guys (Serge and Tony) were at my door. They did a great job of installing the new fridge, which included having to disassemble part of it in order to get it through my front door and re-assemble it in my kitchen. They were also very cool and pleasant to deal with, and clearly knew what they were doing and definitely left me feeling confident and relaxed. They also hauled away my old fridge and were just all around great.

My overall experience with Corn's and with Brad and his staff has genuinely been an A-Plus experience. Not once did I feel any high pressure or anything dishonest or deceptive. Just superb customer service and an actual commitment to make the customer happy. The generous deal I received here, combined with the excellent treatment will keep me coming back to Corn's Appliance. For the money I spent I have the Cadillac of refrigerators and if I had bought something brand new from Best Buy, Home Depot, Lowe's or elsewhere, I wouldn't have half the fridge I do now. I am thrilled! Thank you...

We went to Corn's appliance in mid February to purchase all 4 of the major appliances so we were ready when our kitchen remodel was done in April. We gave them more than enough for a budget and didn't ask for anything specialty or out of the ordinary. We were told that they get deliveries everyday and they put on a text message list and told us we would be notified when options started coming in. After 6 weeks and only receiving 1 message I went in to ask why were were not getting any options. I was told we were on the list and they weren't sure why nothing was coming up. 3 more weeks, no messages. Went in again, was shown a dishwasher that was being tested and a microwave that was on the sales floor by Brad and after I told him I wanted them and consider them sold he said his son would call me Monday when it checked out. I did not get a call of course so after hearing nothing I called and was told I needed to pay for it asap because someone else was interested in it. Fairly shady way to treat someone after being forgotten about. I bought both because we had a finished kitchen with old appliances, one of which was broken when removed. Why was there a microwave that was on our list on the sales floor and no text message about it? Obviously they were getting what we asked for and had no intention of letting us know. We really wanted to buy everything from a local business but after 3 1/2 months I don't feel like I should have to keep going in to ask them to get us something as simple as a french door refrigerator. They continuously dropped the ball so sadly have to go to a big box store to get what we need.

Update: talked to Brad and we're going in today to see if something can be worked out. I'll edit the review as necessary afterwards.

Update 2: after some rude/aggressive texts we did not go into the store. We wanted to give them another chance and I was going to change my review if it went well but not when we both get a text telling us to change it before we come in or they won't sell us anything. We were both taken aback to say the least and unfortunately I can't attach them to this review and I don't want to upload them the their business photos. Final slap in the face is finding the microwave that we bought from them used is $130 cheaper at home depot brand new and they didn't give us the mounting hardware.

Update 3: So they've replied to my review without addressing the issues I brought up. WHY DID YOU CHARGE US $200 MORE FOR A USED MICROWAVE THAN WE COULD GET IT FOR NEW...

Overall pretty bad service and got blown off a lot in working with Corn's. Brad was a decent guy and helpful and accommodating through some of this though so extra star for that. So far have gotten two broken fridges from Corn's and have spent 2000+ and still no working fridge. Their in-house repair guy came to fix our second broken fridge and said we needed a part replaced, which they supposedly ordered. So far that was 2 months ago and I haven't heard back even after trying to stay in contact with them. I received lots of excuses as to why there was no follow-up, ranging from supply chain problems, backorders, someone in the office is sick, travelling etc. I searched the part myself and was able to have a part in 2 days but was getting lots of BS from Corn's. I gave up on Corn's and had a local appliance repair company come and work on the fridge. They tested it and found a different part (than corn's diagnosis) was broken and replaced that, for around $400. Then the fridge broke again a month later and then the other part also needs replacing (another $300+). At the end of the day, these problems weren't even the main problem, it was the fact that I would call corn's, and half the time no one would answer, or I would get some response from the front desk lady saying something like "okay we'll plan on calling you back, but chances are we will forget to follow through on that so just call us again later today or tomorrow" so that was the most irritating, just the level of unprofessionalism and minimal follow-through. They seem to have some great stuff there at Corn's, but beware of the fridges because evidently with the GARBAGE that is being manufactured today these things are only expected to last a few years anyway, so steer clear of the newer used fridges, especially when Corn's just quickly puts something together without fully testing if it is operational. Maybe you would have better luck with the stoves, ovens and etc. My recommendation is buy a new fridge, either get something super simple (no Alexa fridge with fancy features) or get a nice new Sub Zero, avoid french door altogether, get a warranty from home depot for $100, and move on with your life. We have not really had a working fridge now for about 6 months now, and wasted a bunch of money. Brad, don't waste your time responding on here something like "oh we are sorry about your experience", you had chances to get back to me previously and blew me...