Costco Wholesale — Local services in Arvada

PLEASE READ THIS REVIEW!! I am very loyal to this Costco location. Service is always excellent. The store is clean. Staff are diligent about helping and expediting your check-out. Prior to the mobile device App would always get a temporary card with no issue.

I live in Denver. So I try to visit every few weeks. In the recent year I've noticed produce quality decline. It's not typically worth the returning as the gas and drive are not worth it when I can easily walk to 3-4 grocery stores to replace. I bought a $20 Greek salad that was leaking water and checkout and was inedible. Lost bags of limes and lemons in recent months. Have never returned them or pursued refunds. However, I had an opportunity to return to the store on a quiet Friday night so I decided to address a repeat issue -- Bulk bananas being over-gassed at distribution origin* --therefore never ripening. I intended to present to customer service to empower them to engage corporate to try to resolve this repeated issue. Upon presenting to the "supervisor", the concept of "bananas being gassed" ticked her off. She foolishly and most ignorantly presumed I was coming up with some off-the-wall explanation in order to get $$ back for my bananas (all $1.49 in total). Based on her lack of worldly knowledge, she was going to stick it to me. She was going to make it as painful as possible to return the bananas. Immediately, the "banana quality control" message I was focused on reporting turned into being ridiculed by a series of "inventory checks" via multiple crew members to try to "expose" my "lie" of trying to return bananas that the supervisor declared I did not purchase at Costco. The explanation "...because we don't carry Dole bananas". Needless to say they not only carry Dole. They EXCLUSIVELY stock Dole at present.

My concern is -- Have you experienced a woman Who bullies customers and activates other team members to substantiate her lies?

Series of Events.

Laughed at me when I reported the "over gassing of bananas". Immediately responded with "those are not OUR bananas". Instantly declared me a liar. Expected me to admit fault and stop the return. When I refused to accept the aggressive gaslighting, they then called a crew member on radio. Asked crew member to 'check" to see if they stock Dole. Team member said "let me check". Then this individual (see video). Texted someone. Immediately following the text the crew member responded "no we don't". She then again told me they were not "our" bananas because, as proof of the guy in the radio who checked, they don't stock Dole. "Manager" came over, and without even being briefed, declared "we do not stock Dole". I insisted on a copy of my purchase receipt & after her dramatic delays (lots of shuffling papers to imply that because they don't stock Dole, she has no means to figure out how to refund me). Then w/ aggressive language and behavior (hand festures. Head shaking. Dismissiveness and repeating over and over and over that Costco doesn't & has never sold Dole bananas) she ultimately refunded. Obviously I went directly to the bananas. And wouldn't you know? The ONLY bananas in stock are DOLE. Regular and Organic. Both are Dole.

My concern is THE EXTREME COORDINATED EFFORT where a bad-apple crew member can instantly activate a crew of people to blindly support her lies and aggressive gaslighting and bullying of a paying member client. She is proudly spiteful. Rude. Dismissive. And remarkably committed to her manipulation and lies. And 3 other team members blindly played along.

Fortunately for me, I have videos, photos and the know-how and perseverance to address this issue and ensure this will never happen to any future customer. I'm worried about the customers before me. Elderly, in particular. Who may have been emotionally abused by this individual and her very well practiced game. All over her trying to make a point about ONE DOLLAR & FOURTY NINE CENTS simply because she is oblivious to the reality that bananas are gassed before shipped and she decided...

On September 14, 2023, my father and I visited Costco with the primary goal of purchasing essential groceries to ensure our family had food for the week. This visit was driven by a genuine love and care for our family's well-being. We carefully selected the necessary items and proceeded to the checkout line.

Upon reaching the checkout, my father presented his valid Costco membership card to the cashier, who scanned our items and signaled for us to proceed with the payment. However, a situation arose when it became apparent that my father lacked sufficient funds to cover the cost of the groceries. In an effort to assist and out of love for my family, I reached for my wallet to contribute to the payment. To my surprise, the cashier abruptly intervened and informed me that I couldn't make the purchase. When I questioned this policy, she simply pointed at my father, emphasizing that as the member, he must be the one to complete the transaction.

Seeking clarification and understanding, I continued to inquire why I couldn't assist in purchasing the groceries on my father's behalf, but my questions were met with silence. Instead of addressing the matter with professionalism and empathy, the cashier escalated the situation by loudly summoning a manager, causing a commotion that drew the attention of fellow Costco shoppers. Regrettably, her response lacked compassion and even included laughter, leaving us feeling embarrassed and unsupported.

In a poignant moment, my father highlighted a crucial scenario, asking what would happen if he were unable to personally go grocery shopping, such as during a hospitalization following surgery. Yet again, the cashier offered no response and displayed no remorse.

Amidst this disheartening encounter, one shining beacon emerged in the form of a young Costco employee. This individual stood in stark contrast to the cashier, offering genuine sympathy and a desire to help. He not only provided valuable guidance on how to resolve the issue but also offered to assist me in transferring funds to my father, ensuring he could pay for the groceries himself.

It is profoundly disappointing that even when a family, consisting of a mother, father, son, and daughter, came together with the sole intention of aiding and caring for a family member, we encountered such a distressing incident at Costco. This incident stands in stark contrast to the store's storied history of priding itself on customer service since 1976. It underscores the paramount importance of consistent and compassionate customer service. I sincerely hope that Costco takes this feedback to heart, aiming to prevent similar situations in the future and upholding their esteemed reputation for...

I’ve been a Costco customer for several years and have visited all the Denver metro area. This store is my favorite since it is easier to park, navigate through it and check out.

I have never had an issue here.

1/2021 update: My review pertains to both an on-line order and my experiences at this location on 1/5/2021:

I ordered a Keurig coffee maker, on-line, for a friend recently. When it arrived around 8 PM on 1/4/2021 I noticed that it had been shipped without the usual Costco shipping box. The item I received was beat up, previously opened and had been shipped to another Costco customer (another shipping label was still attached and the invoice sleeve had been opened). When I explained what happened to my friend, we decided to return it to this location.

After waiting a few minutes at the customer service area, I was greeted by an arrogant young woman. I could tell that she had a chip on her shoulder from the get go by her body language and facial expression. Not only was she argumentative when I mentioned that this item was shipped to someone else and that the label was still attached to the box, she insulted me when I asked her if my shipping fee would be refunded by telling me that this wasn't New York and that I should calm down, all because I asked her about the shipping charge. We couldn't believe the disrespect and contempt from this woman.

Furthermore, while I was shopping I couldn't locate one of the items I wanted and was told to speak with an agent near the checkout area. I approached 2 male agents who were engaged in a conversation. I directed my question to one of them and when he went to look in their computer, the other agent decided to comment on my face mask, claiming that it wasn't up high enough and indicated that either I needed to bring my mask up or purchase a screen.

Either these individuals enjoy disrespecting and berating senior citizens or they didn't get enough sleep the night before.

Needless to say, I am very disappointed with Costco and their employees and am considering cancelling...