Michaels — Local services in Arvada

What a wonderful experience I had just yesterday at this fairly new Michaels location.. I was extremely pleased on how well the customer service was met by the employees I encountered. The first employee I saw I approached with a question. He appeared to be doing a project and being that I’ve worked retail for many years I know how that goes- I would have been ok with him just pointing me in the right direction- but instead he walked me to the areas where what I was inquiring would be located. It was a win win situation- because I could tell he was being sincere-it also safe to say he wanted to get whatever else he was doing done as well- but mostly it told me about the culture of the store.. as a manager probably had a good chat in with him- filled him in on what an “in between task” would be -but I could tell by his behavior that he had support in putting the customer first-which he seemed to enjoy- and I certainly enjoyed- thank you... I only had a few things I needed to grab and was able to fairly quickly - which was awesome. As I approached the check out counter.. two ladies were there and as I got closer their work related conversation ceased .. and the cashier gave me her undivided attention- the manager was not upset by this and smiled at me as she almost non-verbally suggested that I was in good hands with the cashier. Which I was.. I wish I would have got her name but I have to say- yesterday I almost opted to stay in bed all day- and almost didn’t make it out.. I left that store feeling so good that I took a chance and ventured out- it’s so nice to encounter such a wonderful soul. Seeing and interacting with these two delightful employees makes me want to sincerely thank the management, you chose two great people to hire- both of which have a true and sincere desire to give customer service and to be team players with whatever it takes to make the store successful.. but what made the experience so much better was I could tell through them by the undertone they were not being overwhelmed or given mixed messages on what is priority. It’s hard sometimes when you go places and want assistance ..but you can almost sense that someone might get introuble or has to almost give attitude so they can appear to be annoyed when they really aren’t- they just don’t want To get introuble for “dodging a project” when they really aren’t- they just have to help you - which there not really annoyed at- but they are. I would be okay if anyone didn’t get the last part of this-in fact, that kinda confusing drama I hope no one understand- because I really don’t- I’m just delighted I didn’t see/ feel it going on in this store. It was a breathe of fresh air.. thank you.. Lastly- the store was very well organized, well stocked- very clean .. you guys are doing what appears to me - a fantastic job.. thank you for the...

Im never the type of person to complain I usually just keep it to myself but we went in on both sunday AND monday and had such a horrible customer service experience at the framing department. When we arrived sunday a young blonde lady maybe in early 20s was helping a family and was being so kind and professional to them and she didnt even acknowledge us so we found out on OUR OWN we had to make a appointment through the website because she never found the need to approach us, so we made a appointment for monday at 4. We arrived monday at 3:50 and she was there that day aswell, she never paid attention to us so we ringed the help button after waiting for them for 10min and she came out with such a horrible attitude.She tried to charge us $600 so we declined and went to hobby lobby and they said that was crazy they wanted to charge that because it was only a $120 charge with them. Ontop of all of this she also damaged the painting we brought in. I myself work in the service industry and its sad how she was able to treat us the way she did when the whole time we kept it professional and not once did we act the way she was with us. I just ask to please talk to your employees so this doesn't...

I checked myself out yesterday evening due to the long line for a cashier and accidentally left a small package of jewelry making supplies that cost $3.50. I called when I got home and spent some time with the person who answered the phone explaining what happened and where they were (on the counter next to the register). I asked her to put my name on it so that I could pick it up today and she assured me she would. When I went in today to pick them up, two employees looked all over the place and couldn't find them after 15 minutes. Not being very happy since I bought their last package, I asked what I would need to do to get them since they didn't have anymore. Getting no response besides, "All we can do is refund your money." I gave them my receipt to be reimbursed. While that is happening I see a slip of paper behind a big item. I asked if they looked at what it was. Turns out it was my item. There was no apology and she just rang it up again and waited for my card. Decent customer service would have had them offering something for all the trouble Like covering the few dollars they cost. I'm...